Project Engineer - Modern Desktop and Infrastructure

Zenzero Solutions Ltd; Greater London; In loco; GBP 55.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

Generous holiday allowance + a day off

Flexible working patterns

Enhanced pension contributions

Regular social events

Descrizione del lavoro

Zenzero is seeking a Project Engineer to deliver Modern Desktop and Infrastructure projects in a fast-growing UK MSP. You will focus on Modern Workplace migrations and infrastructure upgrades, working hands-on with Azure, Microsoft 365, and on‑premises systems while coordinating with project teams.

Reporting to the Head of Modern Desktop & Infrastructure, you will act as a specialist escalation point for complex service desk tickets, document changes clearly, and help ensure projects are

Competenze

• In-depth understanding of Entra, Azure, Microsoft 365 and on‑premise infrastructure.
• Experience using ITSM tools such as ConnectWise Manage, ServiceNow, Remedy or Autotask.
• Passion for IT and willingness to explore new technologies and methodologies.
• Security‑first mindset with strong attention to detail.

Mansioni

• Lead delivery of complex technical projects across Modern Desktop and Infrastructure.
• Deliver Modern Workplace migrations and infrastructure upgrades.
• Collaborate with Project Management to ensure timely, on‑budget delivery.
• Provide exceptional service alongside Account Management to clients.

Conoscenze

Entra/Azure/M365 knowledge

On‑premise infrastructure

ITSM tools experience

Problem solving

Clear communication

Time management

Strumenti

ConnectWise Manage

ServiceNow

Remedy

Autotask

Descrizione del lavoro

Project Engineer - Modern Desktop and Infrastructure

About Zenzero

Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.

We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we. We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.

About the Role

The Project Engineer plays a key role in delivering technical projects across Modern Desktop and Infrastructure. With a focus on Modern Workplace migrations and infrastructure upgrades, this is a hands-on role that combines technical delivery, problem-solving and a strategic mindset.

Reporting to the Head of Modern Desktop & Infrastructure, you will work closely with Project Management, Account Management and service teams to deliver projects on time and within budget. You will also act as a specialist escalation point for complex service desk tickets, helping to maintain smooth, efficient and client-focused service delivery.

Responsibilities

• Lead the delivery of technical projects of varying size and complexity, including server and domain configurations, Microsoft 365 migrations and Azure migrations.
• Deliver Modern Workplace migrations and infrastructure upgrades, supporting the wider technical disciplines involved in each project.
• Partner with Project Management to ensure project delivery is efficient, effective, on time and within budget.
• Collaborate with Account Management to provide clients with exceptional service and maintain a client-focused approach.
• Implement IT solutions, isolate problems and resolve issues for end users across a range of infrastructures.
• Align technical solutions with client business requirements, including hardware and software upgrades and the removal of outdated solutions.
• Own complex technical escalations from service teams and act as a specialist escalation point for service desk tickets.
• Ensure client system changes are fully documented, recorded and communicated through the appropriate systems and to the relevant parties.

Requirements

Essential

• In-depth technical understanding of Entra, Azure, Microsoft 365, on-premise infrastructure and general business IT systems.
• Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask.
• A strong passion for IT and a genuine interest in exploring and sharing new technologies and methodologies that can improve business efficiency.
• A security-first mindset and exceptional attention to detail.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Excellent problem-solving skills, using conventional or creative approaches as appropriate.
• The ability to work collaboratively and independently, manage time and workload effectively, and prioritise multiple tasks and deadlines.
• The ability to follow established procedures while proactively suggesting and implementing necessary updates.

Desirable

• Awareness of ITIL frameworks and methodologies.
• Experience in project delivery and working alongside project managers.
• Previous experience working for a Managed Services Provider or Managed Security Services Provider.

Benefits

• Private health insurance
• Generous holiday allowance + a day off on your birthday
• Flexible working patterns
• Enhanced pension contributions
• Regular social events across all our offices