Project Engineer - Modern Desktop and Infrastructure

Zenzero; Greater London; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

Birthday day off

Generous holiday allowance

Enhanced pension contributions

Social events across offices

Descrizione del lavoro

Zenzero is seeking a Project Engineer to deliver Modern Desktop and Infrastructure projects. You will lead Modern Workplace migrations, manage infrastructure upgrades, and work with project and account teams to ensure timely delivery and client satisfaction.

The role emphasizes hands-on delivery, strong problem-solving, and a security-first mindset in a fast-growing MSP environment. An emphasis on collaboration and documentation is required.

Competenze

• In-depth technical understanding of Entra, Azure, Microsoft 365, on-premise infrastructure and general business IT systems.

Mansioni

• Lead delivery of technical projects including server and domain configurations, Microsoft 365 and Azure migrations.
• Deliver Modern Workplace migrations and infrastructure upgrades.
• Collaborate with Project Management to ensure on-time, in-budget delivery.
• Work with Account Management to provide exceptional client service.
• Diagnose, isolate and resolve IT issues across multiple infrastructures.
• Document client system changes thoroughly across systems and teams.
• Escalate complex service desk tickets as a specialist.
• Follow established procedures while recommending updates.

Conoscenze

Communication skills

Problem-solving

Teamwork

Time management

Attention to detail

Strumenti

Entra

Azure

Microsoft 365

On-premise infrastructure

ConnectWise Manage

ServiceNow

Remedy

Autotask

Descrizione del lavoro

Project Engineer - Modern Desktop and Infrastructure

Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.

We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we.

We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.

About the Role

The Project Engineer plays a key role in delivering technical projects across Modern Desktop and Infrastructure. With a focus on Modern Workplace migrations and infrastructure upgrades, this is a hands-on role that combines technical delivery, problem-solving and a strategic mindset.

Reporting to the Head of Modern Desktop & Infrastructure, you will work closely with Project Management, Account Management and service teams to deliver projects on time and within budget. You will also act as a specialist escalation point for complex service desk tickets, helping to maintain smooth, efficient and client-focused service delivery.

Responsibilities

• Lead the delivery of technical projects of varying size and complexity, including server and domain configurations, Microsoft 365 migrations and Azure migrations.
• Deliver Modern Workplace migrations and infrastructure upgrades, supporting the wider technical disciplines involved in each project.
• Partner with Project Management to ensure project delivery is efficient, effective, on time and within budget.
• Collaborate with Account Management to provide clients with exceptional service and maintain a client-focused approach.
• Implement IT solutions, isolate problems and resolve issues for end users across a range of infrastructures.
• Align technical solutions with client business requirements, including hardware and software upgrades and the removal of outdated solutions.
• Own complex technical escalations from service teams and act as a specialist escalation point for service desk tickets.
• Ensure client system changes are fully documented, recorded and communicated through the appropriate systems and to the relevant parties.

Requirements

• In-depth technical understanding of Entra, Azure, Microsoft 365, on-premise infrastructure and general business IT systems.
• Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask.
• A strong passion for IT and a genuine interest in exploring and sharing new technologies and methodologies that can improve business efficiency.
• A security-first mindset and exceptional attention to detail.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Excellent problem-solving skills, using conventional or creative approaches as appropriate.
• The ability to work collaboratively and independently, manage time and workload effectively, and prioritise multiple tasks and deadlines.
• The ability to follow established procedures while proactively suggesting and implementing necessary updates.
• Awareness of ITIL frameworks and methodologies.
• Experience in project delivery and working alongside project managers.
• Previous experience working for a Managed Services Provider or Managed Security Services Provider.
• Private health insurance
• Generous holiday allowance + a day off on your birthday
• Enhanced pension contributions
• Regular social events across all our offices