Project Manager

Redcentric; Harrogate; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading IT services company based in Harrogate is seeking a Project Manager to manage customer requests and ensure successful project delivery. The role requires strong communication skills, customer focus, and a minimum of 3 years of relevant experience in a managed service organization. Responsibilities include overseeing project scope, maintaining timelines, and ensuring stakeholder engagement. This full-time position demands flexibility in working hours and is ideal for candidates looking to develop their project management career in a dynamic environment.

Qualifications

• Minimum 3 years of Project Management Experience in a managed service organization.
• Experience of managing customer relationships and issues.
• Proven ability to manage multiple projects simultaneously.
• Track record of delivering contracts in excess of £1M TCV.
• Proven ability to manage multiple projects simultaneously.
• Experience in a managed service organisation and structured project approach.
• Knowledge of agile and hybrid project methods; infrastructure migration knowledge.

Responsibilities

• Manage Customer requests across service portfolio.
• Ensure on-time, on-budget delivery of projects.
• Communicate project deliverables and milestones to stakeholders.
• Delivery & escalation: Ensure delivery on time, escalate as needed, and maintain client updates.
• Communication & reporting: Provide accurate written updates, forecasts, risks, issues and actions.
• Wellbeing: Monitor workload and support colleagues, ensuring health and wellbeing.
• Personal development & innovation: Identify opportunities to improve processes and drive innovation.

Skills

Excellent written and verbal communication skills

Customer-focused

Highly self-motivated

Ability to work well under pressure

Attention to detail

Organisational skills

Tools

Office 365 applications

Dynamics 365

Project management tools

Job description

Redcentric | Project Manager

Aim of the Role

The aim of the Project Manager is to manage Customer requests across our portfolio of services and will include: WLR/WLCA, Porting, Mobile, CPS, ICT, Wireless, WAN & LAN services, IAAS, VOIP.

These requests may comprise of new service requests, transfer or change of service or cessation of service. The Project Manager will be responsible for managing the process from receipt of the order through to first bill generation and assisting with the transition of the service into Support.

Key Responsibilities

• Customer satisfaction: You are accountable for the on-time, on-budget delivery of projects to our customers satisfaction so that our business becomes a trusted partner to all the customers we serve.
• Initiate & plan: You are accountable for agreeing and documenting project scope, producing the project plan and identifying the available budget. You will provide clear identification of the four main sections; initiation, planning, execution and closure. You will ensure the sales team provide sufficient information to complete the “Statement of work” to ensure the business remains effective and efficient in its delivery.
• Resource: You are responsible for securing and assigning the right resource to the right tasks. You will ensure colleagues and key stake holders understand their role and responsibilities, what they have to deliver and by when. You will ensure the right stakeholders required to support the project through to successful conclusion are fully engaged. You are responsible for correctly updating internal and 3rd party software tools in a timely fashion to enable the operational stakeholders to perform their tasks efficiently.
• Delivery & escalation: You will ensure that assigned project resource and key stakeholders deliver their project responsibilities on time. You will ensure items meeting the escalation threshold are escalated using the appropriate escalation method and communication plan. You will retain full ownership and accountability of escalations through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery.
• Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood by all stakeholders. You are accountable for providing accurate written project updates as and when required. Including but not limited to project highlight reports encompassing; progress, budget position, risks, issues & actions. You will provide accurate forecast reporting including but not limited to future project resource requirements, projects to be completed and future revenue. You will ensure the project tracker is maintained in order that the business can maintain quality of delivery to the customer. You will ensure all key stakeholders are well informed and that project status is reported accurately and transparently so that the business and the customer can be confident of the current project status.
• Wellbeing: You will risk assess the workload of yourself and others. Identify solutions and support direct reports and colleagues in times of need. You will ensure timely intervention to ensure transparency to support and maintain health and wellbeing of all colleagues.
• Personal development & innovation: You will Identify opportunities to contribute to wider business initiatives. Highlight current operational challenges and offer solutions. Explore and challenge existing business processes to drive continual business improvement and deliver customer satisfaction. You will Identify opportunities for personal training and development to drive innovation.

Person Specification

• Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally.
• Customer-focused.
• Professional, positive, confident and friendly.
• Highly self-motivated.
• Ability to work well under pressure within a busy environment and prioritise tasks accordingly.
• Committed to delivering high quality work.
• Excellent attention to detail, accuracy, time management, organisational and administrative skills.
• Office 365 applications including planner.
• Data entry and management with any line of business tools although Dynamics 365 would be an advantage.

They will also preferably have the following skills, attributes and experience:

• Minimum 3 Years Project Management Experience, Ideally in a managed service organisation.
• Experience of managing customer relationships and issues.
• Delivery VOIP, IAAS, Cloud Based Services, Wi‑Fi, MPLS WAN, LAN or combinations of all services.
• Track record of delivering contracts in excess of TCV £1M.
• Proven ability to manage multiple projects simultaneously.
• Experience of working within a managed service organisation.
• Demonstrate a structured project approach.
• Knowledge of agile and hybrid project methods.
• Detailed infrastructure migration knowledge.

Hours of Work

The company’s standard hours of work are 9.00 until 5.30pm, Monday to Thursday, with one hour for lunch, and 3:30pm finish on a Friday. However due to the nature of this role there will be the need for flexibility in relation to working hours.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting