Project Delivery Administrator in Maidenhead)

Ad Warrior Ltd; Thatcham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Equity Networks is seeking a Project Delivery Administrator to join our team in Maidenhead. This is an entry-level role with structured training across services and systems. You will support live customer orders and projects to ensure efficient delivery and high standards.

The role is primarily office-based, with potential placement at Maidenhead or Hemel Hempstead depending on business needs.

Qualifications

• Organised and approachable candidate.
• Experience with customer orders or project coordination is not required but helpful.

Responsibilities

• Coordinate customer orders from initiation to completion.
• Schedule engineering visits and confirm appointments with customers.
• Work with suppliers to ensure services are delivered on time.
• Provide customers with clear updates via telephone and email.
• Act as a point of contact throughout an order or project.

Skills

Organised communication

CRM system

Order coordination

Stakeholder updates

Tools

CRM system

Job description

Project Delivery Administrator

Location: Maidenhead

Salary : Competitive

Vacancy Type: Permanent, Full Time (37.5 hours per week)

Equity Networks is a forward thinking Managed Service Provider (MSP) specialising in IT, communications and connectivity solutions for businesses across the UK. Our Projects Team plays a key role in delivering customer solutions, coordinating engineers, suppliers and internal teams to ensure projects are delivered smoothly, customers are kept informed, and services are successfully brought into operation.

We are looking for an organised and approachable Project Delivery Administrator to join the team. This is an entry-level role, so previous experience in IT, telecommunications or project coordination is not essential. We will provide structured training across our services, systems and ways of working.

The successful candidate will support the delivery of live customer orders and projects, helping to ensure services are delivered efficiently and to a high standard.

This role is primarily office-based. Depending on location and business requirements, the successful candidate will be based at either our Maidenhead or Hemel Hempstead office.

What you will be doing

Co-ordinating customer orders

• * Process new orders and help move them through to completion.
• * Place and manage telephony, connectivity, mobile and SIM orders.
• * Process service cancellations accurately and on time.
• * Maintain clear, accurate customer and order information in our CRM system.
• * Keep colleagues informed about progress, delays, risks and anything that needs escalating.
• * Ensure completed orders are invoiced in a timely manner.

Working with engineers and suppliers

• * Schedule engineering visits and confirm appointments with customers.
• * Work with suppliers to help ensure services are delivered correctly and on time.
• * Arrange third-party services, including cabling installations.

Customer care

• * Provide our customers with clear and helpful updates via Telephone and E-Mail
• * Act as a consistent point of contact throughout an order or project
• * Follow up with colleagues and suppliers when items are outstanding