Project Coordinator - Retail Technology & Security

Johnson Controls, Inc.; Metropolitan Borough of Solihull; On-site; GBP 32,000 - 42,000; Full time

Job summary

Sensormatic Solutions, a unit of Johnson Controls, is seeking an Installation Project Coordinator to manage customer installation projects across the UK & Ireland. You will coordinate from order to completion, schedule engineers and subcontractors, and ensure installations are delivered on time, within budget and with excellent customer experience.

Ideal candidates will have strong organisation, planning and communication skills, with experience coordinating field resources.

Qualifications

• Experience in project coordination, installation, or field service.
• Strong organisational and planning skills to manage multiple priorities.
• Excellent communication and customer-facing abilities.
• Experience coordinating engineers or subcontractors is advantageous.
• Attention to detail with proactive problem solving.
• Proficient in MS Office, especially Excel, Outlook and Teams.

Responsibilities

• Coordinate installation projects from order through to completion.
• Schedule engineers, subcontractors, equipment and materials.
• Liaise with customers to confirm installation dates and site readiness.
• Monitor progress, proactively managing delays, risks and escalations.
• Coordinate materials, deliveries and site logistics.
• Maintain accurate project records and status updates.
• Work closely with Project Management, Sales, Procurement and Engineering teams.
• Support project closure, invoicing readiness and revenue recognition.
• Track project performance against timescales and service levels.
• Identify opportunities to improve installation processes and customer delivery.

Skills

Project coordination

Planning

Customer-facing

MS Office

Job description

Installation Project Coordinator - Retail Technology & Security

Sensormatic Solutions | Johnson Controls

12-Month Fixed-Term Contract (FTC )

What You Will Do

As an Installation Project Coordinator, you'll play a key role in coordinating customer installation projects across the UK & Ireland.

• Working closely with customers, Project Managers, engineers, subcontractors and internal teams, you'll ensure installations are effectively planned, scheduled and delivered safely, on time and within budget.
• This is a great opportunity for someone who enjoys a fast-paced environment, managing multiple projects and bringing people, resources and information together to deliver an excellent customer experience.

How You Will Do It

• Coordinate installation projects from order through to successful completion.
• Schedule engineers, subcontractors, equipment and materials.
• Liaise with customers to confirm installation dates, site readiness and project requirements.
• Monitor project progress, proactively managing delays, risks and escalations.
• Coordinate materials, deliveries and site logistics.
• Maintain accurate project records, documentation and status updates.
• Work closely with Project Management, Sales, Procurement and Engineering teams.
• Support project closure, invoicing readiness and revenue recognition.
• Track project performance against agreed timescales, service levels and customer expectations.
• Identify opportunities to improve installation processes and customer delivery.

What We Look For

• Experience within project coordination, installation, field service or operational support.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Excellent communication and customer-facing skills.
• Experience coordinating engineers, field resources or subcontractors would be advantageous.
• Strong attention to detail and a proactive approach to problem solving.
• Good Microsoft Office skills, particularly Excel, Outlook and Teams.
• Experience within retail technology, electronic security, CCTV, EAS, RFID or technical installations would be beneficial, but isn't essential.

Why Join Us?

Sensormatic Solutions, a unit of Johnson Controls, provides retail technology and security solutions to customers around the world.

You'll join a collaborative team with the opportunity to develop your experience across project delivery, retail technology and electronic security, while playing an important role in delivering a great experience for our customers.