Project Coordinator – Retail Technology & Security

Johnson Controls, Inc.; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Sensormatic Solutions | Johnson Controls is seeking an Installation Project Coordinator to manage customer installation projects across the UK & Ireland. You will work with customers, Project Managers, engineers, subcontractors and internal teams to plan, schedule and deliver installations on time and within budget.

This fast-paced role requires coordinating resources, monitoring progress and maintaining accurate project records to ensure a great customer experience.

Qualifications

• Experience within project coordination, installation, field service or operational support.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Excellent communication and customer-facing skills.
• Experience coordinating engineers, field resources or subcontractors would be advantageous.

Responsibilities

• Coordinate installation projects from order through to successful completion.
• Schedule engineers, subcontractors, equipment and materials.
• Liaise with customers to confirm installation dates, site readiness and project requirements.
• Monitor project progress, proactively managing delays, risks and escalations.
• Coordinate materials, deliveries and site logistics.
• Maintain accurate project records, documentation and status updates.
• Work closely with Project Management, Sales, Procurement and Engineering teams.
• Support project closure, invoicing readiness and revenue recognition.
• Track project performance against agreed timescales, service levels and customer expectations.

Skills

Organisational skills

Planning

Communication

Customer-facing

Microsoft Office (Excel/Outlook/Teams)

Tools

Excel

Outlook

Teams

Job description

Installation Project Coordinator – Retail Technology & Security

Sensormatic Solutions | Johnson Controls

Installation Project Coordinator – Retail Technology & Security

Sensormatic Solutions | Johnson Controls

12-Month Fixed-Term Contract (FTC)

What You Will Do

As an Installation Project Coordinator, you’ll play a key role in coordinating customer installation projects across the UK & Ireland. Working closely with customers, Project Managers, engineers, subcontractors and internal teams, you’ll ensure installations are effectively planned, scheduled and delivered safely, on time and within budget. This is a great opportunity for someone who enjoys a fast-paced environment, managing multiple projects and bringing people, resources and information together to deliver an excellent customer experience.

How You Will Do It

• Coordinate installation projects from order through to successful completion.
• Schedule engineers, subcontractors, equipment and materials.
• Liaise with customers to confirm installation dates, site readiness and project requirements.
• Monitor project progress, proactively managing delays, risks and escalations.
• Coordinate materials, deliveries and site logistics.
• Maintain accurate project records, documentation and status updates.
• Work closely with Project Management, Sales, Procurement and Engineering teams.
• Support project closure, invoicing readiness and revenue recognition.
• Track project performance against agreed timescales, service levels and customer expectations.
• Identify opportunities to improve installation processes and customer delivery.

What We Look For

• Experience within project coordination, installation, field service or operational support.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Excellent communication and customer-facing skills.
• Experience coordinating engineers, field resources or subcontractors would be advantageous.
• Strong attention to detail and a proactive approach to problem solving.
• Good Microsoft Office skills, particularly Excel, Outlook and Teams.
• Experience within retail technology, electronic security, CCTV, EAS, RFID or technical installations would be beneficial, but isn't essential.

Why Join Us?

Sensormatic Solutions, a unit of Johnson Controls, provides retail technology and security solutions to customers around the world. You’ll join a collaborative team with the opportunity to develop your experience across project delivery, retail technology and electronic security, while playing an important role in delivering a great experience for our customers. Ready to take ownership of projects and help bring technology installations to life? We’d love to hear from you.