Project Coordinator — Customer-Focused Admin & Ops, Career Growth

Sureserve; Halifax; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Salary up to £29,500

28 days annual leave including bankhol

Company pension

Life assurance

Employee Assistance Programme

Flexible benefits platform

Career development opportunities

Job summary

Sureserve is seeking a capable project coordinator/administrator to support the Operations Director, Project Manager, site teams and subcontractors across UK projects. You will coordinate project administration, log inquiries, and help prepare quotations while maintaining excellent customer service throughout the project lifecycle.

The role requires strong organisational skills, clear communication, and a proactive approach to problem-solving, with high attention to detail and good IT skills

Qualifications

• Experience in project coordination, administration, scheduling, or customer service.
• Excellent written and verbal communication.
• Strong organisational skills with multi-priority management.
• Proactive problem-solving and conflict resolution.
• High accuracy and attention to detail.
• Customer service focus and collaborative approach.
• Good IT skills, including Microsoft Office applications.

Responsibilities

• Act as a central point of contact for project-related enquiries.
• Support the Operations Director, Project Manager, site teams, and subcontractors.
• Coordinate project administration to ensure efficient day-to-day operations.
• Deliver excellent customer service and maintain customer engagement throughout the project lifecycle.
• Log, investigate, and help resolve customer complaints.
• Assist with preparing quotations for Green Homes applications.
• Liaise daily with field-based teams regarding job allocation, progress updates, and completions.
• Ensure client systems are updated and completion packs are produced efficiently.
• Maintain accurate project documentation and records.

Skills

Communication

Organisational skills

Problem solving

Attention to detail

Customer service

IT skills

Tools

Microsoft Office

Job description

Sureserve is seeking a capable project coordinator/administrator to support the Operations Director, Project Manager, site teams and subcontractors across UK projects. You will coordinate project administration, log inquiries, and help prepare quotations while maintaining excellent customer service throughout the project lifecycle.

The role requires strong organisational skills, clear communication, and a proactive approach to problem-solving, with high attention to detail and good IT skills