Contract Scheduler & Customer Service Admin

Sureserve; Dartford; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contributory Pension

Life Assurance

28 days annual leave

Descripción de la vacante

Sureserve is hiring for a customer-focused administrator to manage multiple contracts and scheduling tasks in a fast-paced environment. You will provide high-level customer service, take ownership of issues, and log data accurately in our main system.

Role involves answering calls, scheduling repairs, and performing general admin duties. Prior social housing/construction experience is preferred; MS Office skills are essential. Salary and benefits are competitive within the sector.

Formación

• Previous administrative experience, preferably from a social housing/construction background.
• High level of courteous, professional customer service.
• Strong MS Office proficiency, especially Outlook and Excel.

Responsabilidades

• Schedule jobs across multiple contracts for customers.
• Administer contracts and coordinate with the team to share knowledge.
• Answer inbound customer calls relating to repairs and servicing.
• Respond to queries and own issues through to resolution.
• Raise jobs and appointments using the main database and log information accurately.
• Carry out ad-hoc administrative duties as required.

Conocimientos

MS Office

Outlook

Excel

Written & verbal communication

Descripción del empleo

Sureserve is hiring for a customer-focused administrator to manage multiple contracts and scheduling tasks in a fast-paced environment. You will provide high-level customer service, take ownership of issues, and log data accurately in our main system.

Role involves answering calls, scheduling repairs, and performing general admin duties. Prior social housing/construction experience is preferred; MS Office skills are essential. Salary and benefits are competitive within the sector.