Project Coordinator / Admin Specialist — Customer Success

Hampshire Recruitment Group LTD; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary up to £30,000

Secure position in growing business

Modern offices in Whiteley/Fareham

Ongoing training and development

Supportive collaborative environment

Clear career progression

Job summary

Hampshire Recruitment Group LTD is seeking an Account Coordinator / Project Administrator in Fareham. You will coordinate customer projects, manage enquiries, quotations, and installations, acting as the central point of contact across functions to ensure smooth progression from initial contact to completion.

The role offers long-term progression into technical, sales, account management, or project management paths within a growing business.

Qualifications

• Previous admin/coordination experience
• Excellent organisational and time-management skills
• Strong communication and liaison abilities
• Proactive approach with task ownership
• Attention to detail and accuracy
• Proficient in Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Managing the administrative journey of customer enquiries from initial contact through to project completion.
• Coordinating proposals between customers, technical teams, and sales departments to ensure timely progression.
• Maintaining regular communication with customers throughout the quotation and project lifecycle.
• Following up outstanding proposals and quotations to maximise conversion opportunities.
• Tracking project progress and ensuring actions are completed by the relevant departments.
• Liaising with installation and engineering teams to support successful project delivery.
• Providing customers with updates and managing expectations throughout the process.
• Maintaining accurate records within CRM systems and internal databases.
• Producing project-related documentation and supporting operational administration.
• Assisting with project close-out activities and ensuring customer satisfaction is maintained.

Skills

Organisational skills

Time management

Communication

Proactive approach

Attention to detail

MS Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Hampshire Recruitment Group LTD is seeking an Account Coordinator / Project Administrator in Fareham. You will coordinate customer projects, manage enquiries, quotations, and installations, acting as the central point of contact across functions to ensure smooth progression from initial contact to completion.

The role offers long-term progression into technical, sales, account management, or project management paths within a growing business.