Project & Account Coordinator – Drive Customer Success

Confidential; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Modern offices in Whiteley

Training & development

Career progression

Supportive team

Job summary

Confidential in Whiteley (Fareham) is seeking an organised, proactive Account Coordinator / Project Administrator to join its expanding team. The role provides admin and coordination support across the business, enabling technical and sales teams to focus on solutions and new opportunities.

The successful candidate will coordinate customer projects from initial enquiry through to completion, maintaining CRM records, handling quotations, proposals, installations, and customer communications, with

Qualifications

• Experience in administration, coordination, sales support, customer service, or project support environment.
• Excellent organisational and time-management skills.
• Strong communication and ability to liaise with customers and internal departments.
• Proactive, detail-oriented, with IT literacy and multitasking ability.

Responsibilities

• Managing the administrative journey of customer enquiries from initial contact through to project completion.
• Coordinating proposals between customers, technical teams, and sales departments to ensure timely progression.
• Maintaining regular communication with customers throughout the quotation and project lifecycle.
• Following up outstanding proposals and quotations to maximise conversion opportunities.
• Tracking project progress and ensuring actions are completed by the relevant departments.
• Liaising with installation and engineering teams to support successful project delivery.
• Providing customers with updates and managing expectations throughout the process.
• Maintaining accurate records within CRM systems and internal databases.
• Producing project-related documentation and supporting operational administration.
• Assisting with project close-out activities and ensuring customer satisfaction is maintained.

Skills

Administration

Coordination

Customer service

Sales support

Tools

Microsoft Office

Job description

Confidential in Whiteley (Fareham) is seeking an organised, proactive Account Coordinator / Project Administrator to join its expanding team. The role provides admin and coordination support across the business, enabling technical and sales teams to focus on solutions and new opportunities.

The successful candidate will coordinate customer projects from initial enquiry through to completion, maintaining CRM records, handling quotations, proposals, installations, and customer communications, with