Project Assistant

Riverside; Liverpool; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Project Assistant to support individuals experiencing homelessness. This role involves providing emergency accommodation and assistance to vulnerable clients, helping them navigate their challenges and work towards independence. You'll engage with external services, maintain accurate records, and promote customer involvement. Join a forward-thinking organization that values diversity and offers a range of benefits, including competitive pay and personal development opportunities. If you're passionate about making a real difference in people's lives, this is the opportunity for you.

Benefits

Competitive Pay

Pension

Holidays

Flexible Working

Personal Development Opportunities

Qualifications

• Experience working with vulnerable client groups.
• Experience delivering structured support in housing or social care.

Responsibilities

• Support customers using psychologically informed approaches.
• Assist in planning and delivering support and move-on plans.
• Maintain accurate records on digital platforms.

Skills

Customer Service Experience

Support for Vulnerable People

Proficiency in Microsoft Office

Job description

Job Title:

Project Assistant

Contract Type:

Permanent

Salary:

£24,627 per annum

Working Hours:

37.5 hours per week

Working Pattern:

Rolling 12-week rota. Shifts between 07:30hrs & 22:15hrs including weekends (1 in 3).

Location:

Jamaica Street Project, Bristol

If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits based on potential, not just skills and experience, so we encourage applications even if you don't meet all criteria.

The role of Project Assistant

This role is based at Jamaica Street Project in Bristol, providing emergency accommodation for customers aged 18+ experiencing homelessness, as part of Bristol City Council’s homelessness provision.

Customers may have complex needs such as substance misuse, addiction, homelessness, trauma, and health issues. The role focuses on safety and wellbeing, supporting customers through various needs, including liaising with external services and maintaining accurate incident records. You will also prepare rooms for new occupants.

About You

We are seeking someone with:

• Experience working with people in a customer-facing environment
• An understanding of supporting vulnerable people, possibly including lived experience of homelessness or addiction

Why Riverside?

We are a housing association dedicated to enhancing communities through various services. We offer a range of benefits including competitive pay, pension, holidays, flexible working, and personal development opportunities.

Diversity and Inclusion

We value diversity and foster an inclusive workplace. Riverside is a Disability Confident Employer with a Guaranteed Interview Scheme for disabled applicants meeting minimum role requirements.

Application Note

Apply early as roles may close before the deadline.

Role Profile

The role involves supporting customers using psychologically informed and trauma-informed approaches, helping them move towards independence through various support activities, including planning, risk management, motivation, and signposting to external services.

• Assist in planning and delivering support and move-on plans
• Understand and help organize risk reviews
• Motivate customers to meet outcomes and develop life skills
• Support with day-to-day tenancy matters
• Identify and promote employment, education, and training opportunities
• Signpost to external support services
• Help customers become 'tenancy ready' and financially independent
• Monitor healthcare needs and support medication management
• Maintain accurate records on digital platforms
• Promote customer involvement and support group sessions

Deliver a Support Service

• Support referral processes for new customers
• Contribute to housing management, including income collection
• Maintain a safe environment and report repairs or safety concerns
• Prepare customer rooms
• Handle challenging situations sensitively
• Follow safeguarding procedures and escalate risks
• Maintain local partnerships for holistic support
• Perform administrative duties and update financial systems
• Assist with information returns and enquiries

Other Information

• Work flexible hours as needed
• Use Lone Worker system when necessary
• Follow policies on health & safety, safeguarding, GDPR, etc.
• Participate in meetings, supervisions, and training
• Undertake additional duties as assigned

Person Specification

Essential:

• Experience working with vulnerable client groups
• Experience delivering structured support in housing or social care
• Proficiency in Microsoft Office and willingness to learn specific IT systems