Project & Account Manager

Crown Cloud AI Limited; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Crown Cloud AI Limited in London is seeking a commercially aware Project & Account Manager to lead customer relationships and coordinate delivery across technology and AI services.

You will act as the primary link between customers, the UK leadership team, and delivery teams, ensuring projects are well planned, communicated, and executed to meet expectations.

This full-time, one-year fixed-term role requires 2–3 years of relevant experience and the ability to work across the UK and India teams.

Qualifications

• 2–3 years of project delivery or account management experience.
• Experience managing multiple customers, priorities, deadlines, and cross-functional stakeholders.
• Strong English communication, meeting management, documentation, and presentation skills.
• Working knowledge of delivery tools, CRM systems, and office-productivity platforms.
• Strong commercial awareness, sound judgment, and confidence handling risks, expectations, and difficult conversations.
• Ability to understand digital products and communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Be the primary contact for assigned customers and manage relationships.
• Coordinate discovery, planning, delivery, review, launch, and ongoing service activities across internal teams.
• Maintain delivery plans, actions, risks, decisions, changes, approvals, reports, and progress updates.
• Identify delivery risks early, coordinate resolutions, and escape material issues.
• Monitor customer satisfaction, service adoption, renewals, maintenance requirements, and account growth opportunities.
• Support proposals, quotations, and controlled changes while working with UK and India teams.
• Coordinate customer meetings, follow-ups, actions, and communication to ensure accountability.
• Maintain accurate customer and project information within approved CRM and delivery systems.

Skills

Project management

Account management

Customer success

English communication

CRM systems

Delivery tools

Tools

CRM platforms

Office productivity

Delivery tools

Job description

Company: Crown Cloud AI Limited
Location: London / Hybrid
Employment Type: Full-time
Contract: One-year fixed-term
Experience: 2–3 years preferred
Reports To: Founder & CEO / UK Leadership

Role Purpose

Crown Cloud AI Limited is seeking a commercially aware and organised Project & Account Manager to manage customer relationships and coordinate delivery across the company’s technology and AI services.

The successful candidate will act as a key link between customers, the UK leadership team, and internal delivery teams, ensuring projects are well planned, clearly communicated, and delivered against agreed expectations.

Key Responsibilities

• Act as the primary point of contact for assigned customers and maintain professional, trusted relationships.
• Coordinate discovery, planning, delivery, review, launch, and ongoing service activities across internal teams.
• Maintain delivery plans, actions, risks, decisions, changes, approvals, reports, and progress updates.
• Identify delivery risks early, coordinate resolutions, and escape material issues appropriately.
• Monitor customer satisfaction, service adoption, renewals, maintenance requirements, and account growth opportunities.
• Support proposals, quotations, and controlled changes while working effectively with UK and India teams.
• Coordinate customer meetings, follow-ups, actions, and communication to ensure clear accountability.
• Maintain accurate customer and project information within approved CRM and delivery systems.

Essential Experience & Skills

• 2–3 years of relevant experience in project delivery, account management, customer success, or technology services is preferred.
• Demonstrable experience managing multiple customers, priorities, deadlines, and cross-functional stakeholders.
• Strong English communication, meeting management, documentation, and presentation skills.
• Working knowledge of delivery tools, CRM systems, and office-productivity platforms.
• Strong commercial awareness, sound judgement, and confidence handling risks, expectations, and difficult conversations.
• Ability to understand digital products and communicate effectively with both technical and non-technical stakeholders.

Desirable

• Experience in a software, cloud, AI, automation, digital agency, or professional-services environment.
• Relevant professional qualification or experience supporting contracts, renewals, and recurring services.
• Experience working with distributed or international teams is advantageous.

Employment Conditions

This is a full-time, one-year fixed-term appointment.

Applicants must already have the right to work in the UK for the contract period. Visa sponsorship is not available.

Continuation may be considered based on performance and business needs. Company, confidentiality, data-protection, security, and delivery requirements apply.

Exceptional fresh graduates with relevant evidence of capability may also apply.

Why Join Crown Cloud AI?

Join Crown Cloud AI as a Project & Account Manager and play a key role in delivering technology and AI services to customers. You’ll work across customer relationships, project coordination, commercial opportunities, and cross-functional delivery while collaborating with teams across the UK and India.

Job Details

• Position: Project & Account Manager
• Company: Crown Cloud AI Limited
• Location: London / Hybrid
• Employment: Full-time
• Contract: One-year fixed-term
• Experience: 2–3 years preferred
• Reports To: Founder & CEO / UK Leadership
• Right to Work: UK right to work required
• Visa Sponsorship: Not available