Client-Facing Project & Account Manager

Crown Cloud AI Limited; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Crown Cloud AI Limited in London is seeking a commercially aware Project & Account Manager to lead customer relationships and coordinate delivery across technology and AI services.

You will act as the primary link between customers, the UK leadership team, and delivery teams, ensuring projects are well planned, communicated, and executed to meet expectations.

This full-time, one-year fixed-term role requires 2–3 years of relevant experience and the ability to work across the UK and India teams.

Qualifications

• 2–3 years of project delivery or account management experience.
• Experience managing multiple customers, priorities, deadlines, and cross-functional stakeholders.
• Strong English communication, meeting management, documentation, and presentation skills.
• Working knowledge of delivery tools, CRM systems, and office-productivity platforms.
• Strong commercial awareness, sound judgment, and confidence handling risks, expectations, and difficult conversations.
• Ability to understand digital products and communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Be the primary contact for assigned customers and manage relationships.
• Coordinate discovery, planning, delivery, review, launch, and ongoing service activities across internal teams.
• Maintain delivery plans, actions, risks, decisions, changes, approvals, reports, and progress updates.
• Identify delivery risks early, coordinate resolutions, and escape material issues.
• Monitor customer satisfaction, service adoption, renewals, maintenance requirements, and account growth opportunities.
• Support proposals, quotations, and controlled changes while working with UK and India teams.
• Coordinate customer meetings, follow-ups, actions, and communication to ensure accountability.
• Maintain accurate customer and project information within approved CRM and delivery systems.

Skills

Project management

Account management

Customer success

English communication

CRM systems

Delivery tools

Tools

CRM platforms

Office productivity

Delivery tools

Job description

Crown Cloud AI Limited in London is seeking a commercially aware Project & Account Manager to lead customer relationships and coordinate delivery across technology and AI services.

You will act as the primary link between customers, the UK leadership team, and delivery teams, ensuring projects are well planned, communicated, and executed to meet expectations.

This full-time, one-year fixed-term role requires 2–3 years of relevant experience and the ability to work across the UK and India teams.