Client Onboarding & Customer Success Executive

Crown Cloud AI Limited; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Crown Cloud AI Limited is seeking a Client Onboarding & Customer Success Executive in London with a focus on structured onboarding, adoption support, and proactive customer communication. The role involves helping customers understand delivered services, guiding actions, and ensuring ongoing value from their engagement.

The ideal candidate has 2–3 years of experience in customer success or onboarding, strong English communication, and the ability to collaborate with UK and India teams to deliver

Qualifications

• 2–3 years of experience in customer success, client onboarding, account support, or technology services preferred.
• Strong customer communication, organisation, follow-up, and problem-resolution skills.
• Ability to explain digital services clearly to users with varying levels of technical confidence.
• Experience using CRM, ticketing, documentation, online meeting, and office-productivity tools.
• Strong attention to detail, accurate record keeping, and handling of customer information.
• Professional English communication skills and ability to manage multiple onboarding journeys and time-sensitive actions.

Responsibilities

• Coordinate customer onboarding from signed agreement through handover, training, and early adoption.
• Collect approved onboarding information, access requirements, content, data, and customer contacts.
• Maintain onboarding plans, actions, training records, customer documentation, and service-review meetings.
• Provide clear first-line guidance and route technical or commercial issues to the appropriate internal owner.
• Monitor customer adoption, satisfaction, open actions, and service risks, escalating concerns promptly.
• Support renewals, upgrades, and additional services through accurate CRM records and customer insights.
• Create onboarding guides, FAQs, training materials, and repeatable customer-success processes.
• Work professionally across UK and India teams while protecting confidential customer information.
• Follow up on outstanding customer actions and ensure onboarding milestones are completed on schedule.

Skills

Customer communication

Organisation

Follow-up

Problem resolution

English communication

Collaboration

Tools

CRM software

Ticketing systems

Documentation tools

Office tools

Job description

Company: Crown Cloud AI Limited
Location: London / Hybrid
Employment Type: Full-time
Contract: One-year fixed-term
Experience: 2–3 years preferred
Reports To: Project & Account Manager / UK Leadership

Role Purpose

Crown Cloud AI Limited is looking for a professional and customer-focused Client Onboarding & Customer Success Executive to provide structured onboarding, adoption support, and proactive customer communication.

The successful candidate will help customers understand delivered services, complete required actions, adopt Crown Cloud AI’s technology solutions, and achieve ongoing value from their engagement.

Key Responsibilities

• Coordinate customer onboarding from signed agreement through handover, training, and early adoption.
• Collect approved onboarding information, access requirements, content, data, and customer contacts.
• Maintain onboarding plans, actions, training records, customer documentation, and service-review meetings.
• Provide clear first-line guidance and route technical or commercial issues to the appropriate internal owner.
• Monitor customer adoption, satisfaction, open actions, and service risks, escalating concerns promptly.
• Support renewals, upgrades, and additional services through accurate CRM records and customer insights.
• Create onboarding guides, FAQs, training materials, and repeatable customer-success processes.
• Work professionally across Crown Cloud AI’s UK and India teams while protecting confidential customer information.
• Follow up on outstanding customer actions and ensure onboarding milestones are completed on schedule.

Essential Experience & Skills

• 2–3 years of experience in customer success, client onboarding, account support, or technology services is preferred.
• Strong customer communication, organisation, follow-up, and problem-resolution skills.
• Ability to explain digital services clearly to users with different levels of technical confidence.
• Experience using CRM, ticketing, documentation, online meeting, and office-productivity tools.
• Strong attention to detail, accurate record keeping, and responsible handling of customer information.
• Professional English communication skills and the ability to manage multiple onboarding journeys and time-sensitive actions.
• Ability to work collaboratively with both customer-facing and technical teams.

Desirable

• Experience onboarding customers to SaaS, CRM, automation, web, app, or cloud services.
• Experience creating customer guides, delivering training, or supporting UK SME service models.
• Experience working with distributed or international delivery teams.

Employment Conditions

This is a full-time, one-year fixed-term appointment.

Applicants must already have the right to work in the UK for the contract period. Visa sponsorship is not available.

Continuation may be considered based on performance and business needs. Company, confidentiality, data-protection, security, and delivery requirements apply.

Exceptional fresh graduates with relevant evidence of capability may also apply.

Why Join Crown Cloud AI?

Join Crown Cloud AI as a Client Onboarding & Customer Success Executive and help customers get the maximum value from modern technology and AI services. You’ll work closely with customers, account management, engineering, and delivery teams to create smooth onboarding experiences and build long‑term customer relationships.

Job Details

• Position: Client Onboarding & Customer Success Executive
• Company: Crown Cloud AI Limited
• Location: London / Hybrid
• Employment: Full-time
• Contract: One-year fixed-term
• Experience: 2–3 years preferred
• Reports To: Project & Account Manager / UK Leadership
• Right to Work: UK right to work required
• Visa Sponsorship: Not available