Business Analyst / Product Owner

Crown Cloud AI Limited; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Crown Cloud AI Limited is seeking a commercially aware Business Analyst / Product Owner to translate business needs into clear digital solutions. You will lead discovery, map processes, write user stories, and align with customers, commercial stakeholders, and engineering teams.

The role focuses on prioritising product backlogs, defining acceptance criteria, and ensuring delivery momentum across agile squads, with a one-year fixed-term contract.

Qualifications

• 3–4 years experience as a Business Analyst, Product Owner, or comparable digital-delivery professional.
• Strong experience producing user stories, acceptance criteria, process maps, and functional specifications.
• Ability to analyse complex processes and communicate clearly with both technical and non-technical audiences.
• Practical knowledge of Agile delivery, product backlogs, user-acceptance testing, and change control.
• Strong facilitation, questioning, documentation, presentation, and stakeholder-management skills.
• Good understanding of data, integrations, APIs, CRM, automation, and digital-platform concepts.
• High attention to detail with the ability to prioritise business value and maintain delivery momentum.

Responsibilities

• Plan and facilitate discovery sessions, stakeholder interviews, and process-review workshops.
• Analyse current operations, pain points, data flows, controls, and opportunities for digital improvement.
• Define business requirements, functional requirements, user stories, acceptance criteria, and process maps.
• Maintain prioritised product backlogs and support planning, estimation, refinement, and release decisions.
• Translate business requirements into clear guidance for designers, engineers, QA, and automation specialists.
• Validate proposed solutions against business objectives, user needs, scope, risk, and expected value.
• Support prototypes, demonstrations, user-acceptance testing, training, and stakeholder approval.
• Maintain requirements traceability, decisions, assumptions, dependencies, and controlled scope changes.
• Promote practical, scalable solutions and challenge unnecessary complexity or unclear requirements.
• Work closely with delivery leadership to maintain alignment between product priorities and business objectives.

Skills

Agile delivery

User stories

Process maps

Stakeholder management

Data & APIs

CRM familiarity

Communication (tech/non-tech)

Discovery facilitation

Tools

Microsoft Power Platform

CRM systems

Job description

Company: Crown Cloud AI Limited
Location: London / Hybrid
Employment Type: Full-time
Contract: One-year fixed-term
Experience: 3–4 years preferred
Reports To: Founder & CEO / Delivery Leadership

Role Purpose

Crown Cloud AI Limited is looking for a commercially aware Business Analyst / Product Owner to turn business needs into clear, testable, and commercially practical digital solutions.

The successful candidate will lead discovery, analyse business processes, define requirements, prioritise product needs, and maintain alignment between customers, commercial stakeholders, and engineering teams.

Key Responsibilities

• Plan and facilitate discovery sessions, stakeholder interviews, and process-review workshops.
• Analyse current operations, pain points, data flows, controls, and opportunities for digital improvement.
• Define business requirements, functional requirements, user stories, acceptance criteria, and process maps.
• Maintain prioritised product backlogs and support planning, estimation, refinement, and release decisions.
• Translate business requirements into clear guidance for designers, engineers, QA, and automation specialists.
• Validate proposed solutions against business objectives, user needs, scope, risk, and expected value.
• Support prototypes, demonstrations, user-acceptance testing, training, and stakeholder approval.
• Maintain requirements traceability, decisions, assumptions, dependencies, and controlled scope changes.
• Promote practical, scalable solutions and challenge unnecessary complexity or unclear requirements.
• Work closely with delivery leadership to maintain alignment between product priorities and business objectives.

Essential Experience & Skills

• 3–4 years of experience as a Business Analyst, Product Owner, or comparable digital-delivery professional is preferred.
• Strong experience producing user stories, acceptance criteria, process maps, and functional specifications.
• Ability to analyse complex processes and communicate clearly with both technical and non-technical audiences.
• Practical knowledge of Agile delivery, product backlogs, user-acceptance testing, and change control.
• Strong facilitation, questioning, documentation, presentation, and stakeholder-management skills.
• Good understanding of data, integrations, APIs, CRM, automation, and digital-platform concepts.
• High attention to detail with the ability to prioritise business value and maintain delivery momentum.

Desirable

• Experience with SaaS, CRM, Microsoft Power Platform, AI automation, marketplaces, or customer portals.
• Business analysis, Agile, Scrum, or product-management certification.
• Experience working with distributed or international engineering teams.
• Experience supporting digital products through discovery, delivery, testing, and release.

Employment Conditions

This is a full-time, one-year fixed-term appointment.

Applicants must already have the right to work in the UK for the contract period. Visa sponsorship is not available.

Continuation may be considered based on performance and business needs. Company, confidentiality, data-protection, security, and delivery requirements apply.

Exceptional fresh graduates with relevant evidence of capability may also apply.

Why Join Crown Cloud AI?

Join Crown Cloud AI as a Business Analyst / Product Owner and play a key role in transforming business requirements into practical digital products and services. You’ll work closely with customers, commercial stakeholders, designers, engineers, QA specialists, and leadership to shape solutions that deliver measurable business value.