clerical officer

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 12,000 - 18,000; Part time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a part-time Clerical Officer to join the Endoscopy Department at Aintree University Hospital. You will manage reception duties, patient admissions and discharges, and handle general queries to support a high-quality service.

Responsibilities include registering new patients on IPM PAS, preparing notes, answering calls, and providing flexible administrative support to meet service demands.

Qualifications

• IT literate and able to use Office software
• Previous health sector experience would be an advantage
• Excellent customer service and ability to work as part of a team under pressure

Responsibilities

• Handle reception duties and admit/discharge patients
• Answer general queries from service users
• Register new patients on IPM PAS and prepare patient notes
• Answer telephone queries and manage inquiries
• Provide administrative support to ensure smooth running of Endoscopy Department
• Liaise with health professionals, wards, and GP surgeries
• Ensure patient outcomes are recorded on PAS and manage waiting lists

Skills

IT literacy

Customer service

Team player

Deadline driven

Tools

IPM

Office software

Job description

We have an exciting opportunity for a part time Clerical Officer to join our administration team, here in the Endoscopy Department at Aintree University Hospital.

As a clerical officer, your main duty will be working on reception and the admitting and discharging of patients and answering any general queries they may have.

Other duties will include registering new patients on our Patient Administration System (IPM), preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises.

To admit and discharge all patients for the Endoscopy unit and provide the necessary administrative support to ensure that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of the team.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.,

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100 % single bedrooms and focuses on complex planned care and specialist services.