Programme Officer

King's College London; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

King's College London is seeking a Programme Officer to support delivery of undergraduate and postgraduate programmes, acting as the first point of contact for queries. The role involves assisting students and academic staff, ensuring lifecycle activities run smoothly, and developing knowledge of regulations.

Based at the Waterloo campus with hybrid working, it is a full-time 35-hour week, with an indefinite contract.

Qualifications

• Excellent written and oral communication skills and ability to draft documents and correspondence.
• Strong numeracy skills and ability to analyse complex numerical data.
• Excellent working knowledge of Microsoft Office packages and ability to learn new systems.
• Excellent organisation skills and ability to manage competing deadlines.
• Ability to work independently and take initiative.
• Ability to work as part of a team with accountability and continuous improvement.
• Excellent attention to detail and accuracy at all times.
• Customer service focused, able to work with students and colleagues professionally.

Skills

Excellent written and oral comms

Strong numeracy

Excellent organisation

Initiative

Team player

Attention to detail

Customer service focused

Education

Degree level or equivalent qualification or experience

Tools

Microsoft Office

SITS

Moodle

Job description

About us

The Department of Chemistry is a friendly and vibrant department within the Faculty of Natural, Mathematical and Engineering Sciences. We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences. All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities.

The Department of Chemistry is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates.

About the role

We are looking to recruit a Programme Officer to join our team. The Programme Officer is responsible for essential work contributing to the delivery of our undergraduate and postgraduate programmes. They will support students and academic staff as the first point of contact for queries, whether face‑to‑face, via phone or electronic media. The role is responsible for essential work to support the delivery of our programmes and for ensuring that student lifecycle activities run smoothly. With support to develop a working knowledge of regulations, the Programme Officer is a valued and trusted member of a hard‑working and friendly team and will have a keen eye for accuracy and detail.

Celebrating diversity and supporting staff is important to us and we offer a range of provision, training opportunities and support – please see our Staff Benefits pages.

The role will be based at the Waterloo campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely.

This is a full‑time post (35 Hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• 1. Excellent written and oral communication skills including the ability to draft documents and correspondence


• 2. Strong numeracy skills and ability to analyse complex numerical data


• 3. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems


• 4. Excellent organisation skills and the ability to manage competing deadlines


• 5. Ability to work independently and take initiative


• 6. Ability to work as part of a team with a commitment to personal accountability and continuous improvement


• 7. Excellent attention to detail and the ability to maintain a high level of accuracy at all times


• 8. Customer service focused, with the ability to work with students and a broad range of colleagues in a professional and assured manner

Desirable criteria

• 1. Experience in the use of databases, student records systems (such as SITS) and virtual learning environments (such as Moodle)


• 2. Prior experience of working in a customer facing environment


• 3. Degree level or equivalent qualification or experience

Further Information

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.