Senior Programme Officer (Maternity Leave Cover)

Kings College London; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

King's College London is seeking an organised administrator to coordinate complex administrative processes across multiple teams. You will work collaboratively to achieve shared objectives, communicate professionally with diverse audiences, and manage workloads with accuracy and flexibility.

Active experience in customer-focused service, policy interpretation, and strong ICT skills including Outlook, Excel, Word and SharePoint is essential.

Qualifications

• Experience coordinating complex administrative processes in education or similar complex organisations.
• Team-based collaboration to achieve shared objectives.
• Excellent written and verbal communication with diverse audiences.
• Strong organisational and planning skills, prioritising workload with accuracy.
• Experience in customer-focused service to stakeholders.
• Ability to interpret and apply policies, procedures and regulations.
• Flexibility across multiple operational areas with changing priorities.
• Proficiency with Office applications including Outlook, Excel, Word and SharePoint.

Skills

Coordination

Teamwork

Communication

Organisation

Customer service

Policy interpretation

Multi-area work

Office software

Tools

Outlook

Excel

Word

SharePoint

Job description

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Experience of coordinating complex administrative processes within a higher education environment or similarly complex organisation.
• Experience of working collaboratively as part of a team to achieve shared objectives.
• Excellent written and verbal communication skills, with the ability to communicate professionally with a wide range of audiences.
• Excellent organisational and planning skills, with the ability to prioritise workload effectively and maintain accuracy.
• Experience of working in a customer-focused environment and providing high-quality service to a range of stakeholders.
• Ability to interpret and apply policies, procedures and regulations consistently and appropriately.
• Ability to work flexibly across multiple operational areas, adapting to changing priorities and business needs.
• Confident and effective user of Office applications including Outlook, Excel, MSWord and SharePoint.

Desirable criteria

• Experience of higher education programme administration.
• Experience of supporting assessment administration processes.
• Experience of timetabling, scheduling or resource planning activities.
• Experience of using student records systems and virtual learning environments.
• Knowledge of the student lifecycle within a higher education setting.

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page.

Further Information

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. To find out how our managers will review your application.