Programme Implementation Coordinator

Hales Group; Lowestoft; On-site; GBP 19,000 - 22,000; Full time

Job summary

Hales Group is seeking an Implementation Support Officer in Lowestoft to aid a large-scale operational improvement programme. The role focuses on coordinating resources, maintaining data accuracy in Outlook/Excel, and ensuring clear communication across teams.

The position is a temporary ongoing assignment with immediate start, full-time hours, and a Monday–Friday schedule from 9:00 to 17:00 (finish 16:30 on Fridays). £14.82 per hour.

Qualifications

• Strong administrative experience.
• Confident using IT systems for data entry, reporting and document management.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong interpersonal and communication abilities.
• Ability to adapt quickly and switch between varied tasks.
• Problem solving and initiative in fast-paced environment.
• Ability to work collaboratively across departments.
• Understanding of GDPR and confidentiality requirements.

Responsibilities

• Act as a liaison between internal teams, ensuring clear communication and fast issue resolution.
• Review, record and maintain programme data using Outlook and Excel, escalating complex queries when required.
• Manage procurement and distribution of PPE and essential resources, maintaining accurate stock levels and supplier communication.
• Communicate effectively with managers, operational staff, customers and members of the public to resolve queries.
• Maintain accurate documentation and records.
• Prepare reports for managers and stakeholders.
• Carry out practical and administrative tasks to support programme delivery.
• Ensure governance, GDPR, data protection and health & safety requirements.
• Promote organisational values and behaviours in all aspects of work.

Skills

Administrative experience

IT systems

Data entry

Reporting

Organisational skills

Interpersonal/communication

Multitasking

GDPR awareness

Tools

Outlook

Excel

Document management

Job description

Hales Group is seeking an Implementation Support Officer in Lowestoft to aid a large-scale operational improvement programme. The role focuses on coordinating resources, maintaining data accuracy in Outlook/Excel, and ensuring clear communication across teams.

The position is a temporary ongoing assignment with immediate start, full-time hours, and a Monday–Friday schedule from 9:00 to 17:00 (finish 16:30 on Fridays). £14.82 per hour.