Implementation Support Officer

Hales Group; Lowestoft; On-site; GBP 19,000 - 22,000; Full time

Job summary

Hales Group is seeking an Implementation Support Officer in Lowestoft to aid a large-scale operational improvement programme. The role focuses on coordinating resources, maintaining data accuracy in Outlook/Excel, and ensuring clear communication across teams.

The position is a temporary ongoing assignment with immediate start, full-time hours, and a Monday–Friday schedule from 9:00 to 17:00 (finish 16:30 on Fridays). £14.82 per hour.

Qualifications

• Strong administrative experience.
• Confident using IT systems for data entry, reporting and document management.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong interpersonal and communication abilities.
• Ability to adapt quickly and switch between varied tasks.
• Problem solving and initiative in fast-paced environment.
• Ability to work collaboratively across departments.
• Understanding of GDPR and confidentiality requirements.

Responsibilities

• Act as a liaison between internal teams, ensuring clear communication and fast issue resolution.
• Review, record and maintain programme data using Outlook and Excel, escalating complex queries when required.
• Manage procurement and distribution of PPE and essential resources, maintaining accurate stock levels and supplier communication.
• Communicate effectively with managers, operational staff, customers and members of the public to resolve queries.
• Maintain accurate documentation and records.
• Prepare reports for managers and stakeholders.
• Carry out practical and administrative tasks to support programme delivery.
• Ensure governance, GDPR, data protection and health & safety requirements.
• Promote organisational values and behaviours in all aspects of work.

Skills

Administrative experience

IT systems

Data entry

Reporting

Organisational skills

Interpersonal/communication

Multitasking

GDPR awareness

Tools

Outlook

Excel

Document management

Job description

Implementation Support Officer

Lowestoft, Suffolk

£14.82 per hour

Full Time | Monday to Friday

9:00am – 17:00pm (Finish at 16:30pm on Fridays)

Temporary Ongoing Assignment | Immediate Start

An established organisation is seeking an Implementation Support Officer to help with the delivery of a large‑scale operational improvement programme. This role suits someone organised, adaptable and confident working across multiple teams to ensure smooth implementation, accurate record‑keeping and strong communication. You will play a key part in coordinating resources, supporting data processes and helping maintain efficient programme delivery.

Key Responsibilities

• Act as a liaison between internal teams, ensuring clear communication and fast issue resolution.
• Review, record and maintain programme data using Outlook and Excel, escalating complex queries when required.
• Manage procurement and distribution of PPE and essential resources, maintaining accurate stock levels and supplier communication.
• Communicate effectively with managers, operational staff, customers and members of the public to resolve queries.
• Maintain accurate documentation and records.
• Prepare reports for managers and stakeholders.
• Carry out practical and administrative tasks to support programme delivery.
• Ensure compliance with governance, GDPR, data protection and health & safety requirements.
• Promote organisational values and behaviours in all aspects of work.

Essential Skills & Experience

• Strong administrative experience.
• Confident using IT systems for data entry, reporting and document management.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong interpersonal and communication abilities.
• Ability to adapt quickly and switch between varied tasks.
• Problem‑solving skills and initiative in a fast‑paced environment.
• Ability to work collaboratively across departments.
• Understanding of GDPR and confidentiality requirements.

Why work for Hales Group?

All of our Consultants are committed and experienced in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and aim to find the right job‑solution for you.

Hales Group Ltd collects and keeps information from applicants so that we can monitor our recruitment process, ensure compliance with our Equal Opportunities policy, and, when appropriate, send you details of future job opportunities. We keep your name, address, and details of your application. If you do not want us to do this, please contact your local branch