Programme Delivery & Helpdesk Coordinator

SANS EMEA; Swansea; On-site; GBP 22,000 - 28,000; Full time

Job summary

SANS EMEA in Swansea, UK is seeking a Programme Support Administrator to support programme leads across multiple projects. The role involves handling inbound emails, coordinating tasks, maintaining documentation, and providing onsite event support to ensure timely delivery of programmes.

You will work independently and as part of the Programme Management team, engaging with internal departments and external partners, while delivering timely reports and solutions under pressure.

Qualifications

• Educated to A-Level or equivalent (minimum x3 C's).
• Experience of working on multiple concurrent activities.
• A strong customer focus.
• Experience of using Microsoft programmes most notably Word and Excel.
• Not afraid to challenge the status quo.
• Excellent listening and questioning skills, combined with the ability to interact.
• Ability to work autonomously and as part of a team.
• Ability to use own initiative and work independently.
• Effective problem-solving skills.
• Good research skills.
• Proactive and forward thinking.
• Excellent written and oral communication skills to communicate globally across all business functions.
• Able to work in high pressure situations and deadline driven.
• Excellent interpersonal skills.
• Good time management skills.
• Team player.
• Excellent attention to detail and organised.

Responsibilities

• Assist programme leads to ensure tasks are completed on time.
• Undertake activities on multiple concurrent projects.
• Assist in the maintenance of project documentation.
• Carry out administrative activities as requested.
• Update records on the appropriate software as prescribed.
• Provide event support across the programme.
• Support the programme leads to produce reports on project progress.
• Escalate any issues that may impact any projects, in good time and to the appropriate level / person.
• Liaise with 3rd party suppliers as necessary.
• Engage and participate in meetings as appropriate.
• Manage multiple inboxes.
• Assist in the analysis of programme data for campaigns.
• Respond to emails in a timely manner.
• Work with customers/employees to identify areas of improvement and working with the team to find a suitable solution.
• Log and maintain records of inbound queries.
• Undertake any other duties as directed/requested by the line manager.

Skills

Customer focus

Communication

Independent work

Teamwork

Time management

Attention to detail

Proactive

Problem solving

Listening skills

Education

A-Levels or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

SANS EMEA in Swansea, UK is seeking a Programme Support Administrator to support programme leads across multiple projects. The role involves handling inbound emails, coordinating tasks, maintaining documentation, and providing onsite event support to ensure timely delivery of programmes.

You will work independently and as part of the Programme Management team, engaging with internal departments and external partners, while delivering timely reports and solutions under pressure.