Programme Administrator

TTI (Twin Training International); Greenwich; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days leave plus bank holidays

Birthday off

Pension contributions

Employee Assistance Programme

Death in service benefit

Career development opportunities

Networking opportunities

Job summary

Twin Group based in Greenwich is recruiting a Programme Administrator for the University Placements team. The role is full-time, hybrid with three days in Greenwich and two days remote, handling administrative and coordination support across the full placement cycle, including monitoring call records and documentation.

You will ensure accurate records, support placement agreements with university partners, and maintain compliant processes.

Qualifications

• Experience in an administrative, coordination or records management role, ideally within an education, training or professional services environment.
• Demonstrable ability to manage a high volume of documentation and records accurately and consistently across multiple workstreams or accounts.
• Experience using CRM systems, SharePoint or equivalent document management platforms to maintain records and file correspondence.
• Excellent written communication skills, including the ability to correspond professionally with students, employers and university contacts on administrative matters.
• A systematic, organised approach to work with the ability to flag issues, chase outstanding actions and elevate concerns promptly and without prompting.

Responsibilities

• Monitoring calls and compliance records
• Placement agreements and documentation
• Provide administrative support to the project coordinator
• Maintain records, systems and assist with reporting
• Experience in an administrative, coordination or records management role, ideally within an education, training or professional services environment.

Skills

Administrative experience

Coordination

Records management

CRM systems

SharePoint

Written communication

Tools

SharePoint

Job description

Full-time, Hybrid based in Greenwich 3 days per week & 2 days per week remote

25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

As Programme Administrator you will work within the University Placements team, providing essential administrative and coordination support to the Project Coordinator across the full placement cycle.

Responsible for managing monitoring call records, maintaining accurate student and placement documentation, and supporting the completion of placement agreements with all university partners.

You will take genuine pride in accurate record keeping, understanding that documentation is a compliance and quality function, and manage a high volume of administrative activity across multiple university partners with precise consistency.

Key Responsibilities

• Monitoring calls and compliance records
• Placement agreements and documentation
• Provide administrative support to the project coordinator
• Maintain records, systems and assist with reporting
• Experience in an administrative, coordination or records management role, ideally within an education, training or professional services environment.
• Demonstrable ability to manage a high volume of documentation and records accurately and consistently across multiple workstreams or accounts.
• Experience using CRM systems, SharePoint or equivalent document management platforms to maintain records and file correspondence.
• Excellent written communication skills, including the ability to correspond professionally with students, employers and university contacts on administrative matters.
• A systematic, organised approach to work with the ability to flag issues, chase outstanding actions and elevate concerns promptly and without prompting.

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: [phone] or Textphone: 0800 121 7579