Professional Call Handler & Customer Support

Arc-Monitoring; Filton; Presencial; GBP 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Birthday off

Pension scheme

Healthcare plan

Training and development

Professional qualifications

Wellbeing support

Employee referrals

Loyalty bonus

Onsite parking

Descripción de la vacante

Arc Monitoring, based in Filton, Bristol, is seeking a Call Handler to be the first point of contact for customers and clients. You will answer calls, record information accurately and route enquiries to the appropriate teams.

The role requires excellent communication, attention to detail and the ability to stay calm in urgent situations. You will work as part of a dedicated team delivering reliable, professional call handling services.

Formación

• Excellent verbal communication and listening skills.
• Professional and confident telephone manner.
• Strong attention to detail and accurate data entry.
• Good organisational and time management abilities.
• Ability to remain calm under pressure and handle urgent situations appropriately.
• Strong customer service skills and a positive attitude.
• Ability to work independently and as part of a team.
• Flexibility to support wider team needs when required.

Responsabilidades

• Answer incoming calls on behalf of a variety of clients and services.
• Record accurate details of requests, incidents and customer enquiries.
• Assess calls and follow client-specific escalation procedures.
• Contact and dispatch on-call personnel when required.
• Provide updates and information to callers in a professional and courteous manner.
• Maintain accurate records of all calls and actions taken within company systems.
• Liaise effectively with colleagues to ensure continuity of service between shifts.
• Deliver excellent customer service while handling a variety of situations and enquiries.

Descripción del empleo

Arc Monitoring, based in Filton, Bristol, is seeking a Call Handler to be the first point of contact for customers and clients. You will answer calls, record information accurately and route enquiries to the appropriate teams.

The role requires excellent communication, attention to detail and the ability to stay calm in urgent situations. You will work as part of a dedicated team delivering reliable, professional call handling services.