Productivity & Performance Intelligence Leader

The Automobile Association

Oldbury

Vor Ort

GBP 80.000 - 110.000

Vollzeit

Vor 5 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

25 days annual leave

Employer pension contribution (up to 7

Free AA breakdown membership

GP and wellbeing support

Employee discounts

Zusammenfassung

The AA is seeking a Productivity & Performance Intelligence Manager for its Control Tower. You will lead Productivity Customer Managers, turning complex operational data into practical actions that improve productivity, service, and cost efficiency.

You will work with Workforce Planning, Operational Insight, and Automation to drive measurable improvements across the Road Operations portfolio. You’ll influence resource deployment, challenge assumptions, and embed improvements while balancing

Qualifikationen

Experience leading managers or operational teams in a complex, fast-paced environment.
Ability to turn operational data and trends into sound decisions and actions.
Strong analytical skills with focus on productivity, service and cost efficiency.

Aufgaben

Lead productivity improvement plans across the Control Tower portfolio to strengthen resource effectiveness, service and commercial results.
Translate live and historical performance data into clear priorities and targeted interventions.
Improve deployment and resource utilisation by balancing hours, capacity and demand.
Collaborate with Workforce Planning & Operational Insight to close gaps between planned and actual capacity.
Embed AI and automation improvements with measurable benefits.
Coach and develop Productivity Customer Managers with focus on customer protection and safety.

Kenntnisse

Advanced Excel

Power BI

Leadership

Analytical thinking

Operational insight

Tools

Excel