Control Tower Productivity & Performance Lead

The AA; Oldbury; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Car allowance

Private medical insurance

Job summary

The AA is seeking a Productivity & Performance Intelligence Manager in Oldbury. The role is hybrid (3 office days per week) within Roadside Services, responsible for turning operational data into actionable decisions to improve productivity, service and cost efficiency.

You will lead Productivity Customer Managers, work with Workforce Planning and Automation teams, and balance performance with customer protection and colleague wellbeing.

Qualifications

• Proven ability to lead managers or teams in a fast-paced setting.
• Strong analytical skills turning data into actionable decisions.
• Commercial judgment balancing productivity with customer outcomes.

Responsibilities

• Lead productivity improvement plans across the Control Tower portfolio.
• Translate live and historical data into priorities and interventions.
• Improve deployment by balancing hours, capacity and demand.
• Challenge cost drivers to deliver efficiency improvements.
• Collaborate with Workforce Planning and Automation teams.
• Coach Productivity Customer Managers with focus on safety and compliance.

Skills

Leadership

Analytics

Commercial acumen

Change management

Tools

Power BI

Excel

Job description

The AA is seeking a Productivity & Performance Intelligence Manager in Oldbury. The role is hybrid (3 office days per week) within Roadside Services, responsible for turning operational data into actionable decisions to improve productivity, service and cost efficiency.

You will lead Productivity Customer Managers, work with Workforce Planning and Automation teams, and balance performance with customer protection and colleague wellbeing.