Senior Operations Insights & Performance Analyst

The Automobile Association; Oldbury; Presencial; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Pension

Breakdown membership

Wellbeing support

Discounts

Descripción de la vacante

The AA is seeking a Senior Operations Performance Analyst to join CarCare, one of its major growth priorities. You will analyse operational performance, build models for demand, capacity and productivity, and translate insights into practical recommendations that shape how the operation evolves.

Reporting to the CarCare Operations Director, you will work with senior stakeholders across Operations, Product, Finance and Technology to turn data into strategic actions, helping drive improved

Formación

• Strong analytical capability with data handling and visualization.
• Experience with Excel, SQL, Python or R and BI tools.
• Experience turning data into actionable insights for senior stakeholders.
• Experience applying analytics in fast-paced operations or consulting environments.

Responsabilidades

• Analyse operational performance to identify trends, root causes, risks and opportunities, translating findings into clear recommendations
• Build and maintain practical models covering demand, capacity, workforce requirements, productivity, cost to serve and different operational scenarios
• Turn performance data into meaningful insight, identifying the story behind the numbers and recommending actions that improve operational and customer outcomes
• Develop clear performance narratives and analysis for senior stakeholders across measures including demand, conversion, utilisation, capacity, productivity and service performance
• Work collaboratively across Operations, Product, Finance, Technology and other teams to gather information, test assumptions and translate analysis into action
• Support strategic decision making by structuring complex problems, quantifying potential impact and providing constructive, evidence-based challenge
• Strong analytical capability, with experience handling, interpreting and visualising data to generate meaningful business insight
• Proficiency with analytical tools such as Excel, SQL, Python or R, alongside experience using visualisation tools such as Power BI, Tableau or Looker
• Experience building analytical, operational or scenario models to support decisions across areas such as demand, capacity, productivity, workforce planning or cost to serve
• Strong strategic and critical thinking skills, with the ability to structure ambiguous problems, investigate root causes and turn complex analysis into clear recommendations
• Experience applying analytics to improve performance within a fast paced operational, consulting or continuous improvement environment
• Strong stakeholder management and communication skills, with the ability to translate complex analysis into clear insight, influence senior stakeholders and provide constructive challenge

Conocimientos

Analytical thinking

Stakeholder management

Strategic thinking

Problem solving

Communication skills

Herramientas

Excel

SQL

Python

Power BI

Tableau

Looker

Descripción del empleo

The AA is seeking a Senior Operations Performance Analyst to join CarCare, one of its major growth priorities. You will analyse operational performance, build models for demand, capacity and productivity, and translate insights into practical recommendations that shape how the operation evolves.

Reporting to the CarCare Operations Director, you will work with senior stakeholders across Operations, Product, Finance and Technology to turn data into strategic actions, helping drive improved