Production Coordinator

We Seal; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Production Coordinator to oversee daily scheduling across various departments. This role is vital for ensuring smooth workflows and effective communication with customers. You will be responsible for planning and updating production schedules, coordinating resources, and maintaining accurate records. If you thrive in a fast-paced environment and possess strong organizational skills, this opportunity offers a chance to make a significant impact while enhancing operational efficiency. Join a dynamic team where your contributions will be valued and recognized.

Qualifications

• 2+ years in production coordination or operations support roles.
• Experience in manufacturing or technical B2B environments.

Responsibilities

• Manage daily production scheduling across multiple departments.
• Act as a communication bridge between teams and customers.

Skills

Production Coordination

Scheduling

Communication

Organizational Skills

Problem Solving

Multitasking

Customer Service Orientation

Tools

Microsoft Office (Excel, Outlook)

WMS Systems

SAGE

Job description

40 hours per week

Salary- Competitive

Reporting to- Supply Chain Manager

Purpose

• To oversee and manage daily production scheduling across our Converting, Machinery, and Customer Support departments.

• This role plays a crucial part in ensuring smooth workflow between teams and clear, timely communication with customers for scheduling jobs.

• As the key point of coordination, you will balance internal priorities, customer timelines, and production capacity to keep projects moving efficiently and on time.

KEY RESPONSIBILITIES

Production Scheduling & Coordination

• Plan, schedule, and update daily and weekly production workflows across Converting, Machinery, and Customer Support teams.

• Ensure effective scheduling and planning, with a view to minimise costs, improve efficiency, and increase revenue and profitability in each department.

• Monitor job progress and adjust schedules in real-time to accommodate changes, delays, or urgent requests.

• Coordinate resources and capacity planning in collaboration with department leads.

• Ensure all departments are aligned with the latest production schedule and timelines.

Internal Communication & Liaison

• Act as the communication bridge between the Converting and Machinery teams, sales, customer support engineers, customers and the management.

• Communicate job statuses, potential bottlenecks, and schedule adjustments to all relevant stakeholders.

• Participate in daily/weekly planning meetings to report on progress and identify upcoming priorities.

Customer Interaction & Job Scheduling

• Contact customers to confirm job schedules, delivery timelines, customer visits, and resolve any conflicts or rescheduling needs.

• Respond to inquiries about order status and communicate any changes proactively and professionally.

• Ensure customer expectations are managed while protecting production efficiency.

Process & System Management

• Maintain accurate scheduling records and data entry.

• Support continuous improvement of scheduling processes and tools to improve reliability and responsiveness.

• Track KPIs related to on-time delivery, rescheduling frequency, and production efficiency.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Proven experience in a production coordination, scheduling, or operations support role (2+ years minimum).

• Experience working in a manufacturing, packaging, engineering, or other technical B2B environment.

• Strong organisational and multitasking skills with a proactive mindset.

• Excellent communication and interpersonal skills for both internal collaboration and customer interaction.

• Comfortable working under pressure with shifting priorities and time-sensitive tasks.

• Familiarity with production or WMS systems, SAGE or similar, and Microsoft Office (especially Excel and Outlook).

Desirable:

• Background working with technical or engineering products and services.

• Experience coordinating multiple production departments.

• Knowledge of lean manufacturing principles or continuous improvement practices.

PERSONAL COMPETENCIES

• Initiative and Proactiveness

• Communication

• Interpersonal skills

• Problem solving

• Time management

• Attention to detail

• Flexibility and Adaptability

• Customer service orientation

• Accountability and Reliability