Product Support Engineer (Mechanical) – Drive Reliability

Matchtech; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Matchtech Group is seeking a Product Support Engineer (Mechanical) to join the Production Engineering function within a defence and security manufacturing environment on a permanent basis. The role focuses on lifecycle support to improve reliability, quality, cost and performance across a complex manufacturing setting.

Key responsibilities include investigating issues with data-driven root-cause analysis, driving improvements to reliability and service life, and supporting NPI and product

Qualifications

• Degree-level qualification in Electrical Engineering, Manufacturing Engineering or related discipline, or equivalent practical experience.
• Strong technical analysis and root-cause investigation skills.
• Experience in a complex manufacturing environment, preferably defence/security.

Responsibilities

• Investigate complex technical and manufacturing issues and use data analysis to identify solutions.
• Improve product reliability, performance and service life through engineering improvements.
• Support cost reduction and manufacturing efficiency initiatives.
• Provide engineering support for new product introduction and development activities.
• Manage engineering changes, technical requests and product support documentation.
• Collaborate with Engineering, Operations, Quality, Supply Chain and Customer Support teams.
• Translate customer feedback into product/process improvements.
• Prepare technical information and represent Product Support at reviews.

Skills

Technical analysis

Root-cause investigation

Problem-solving

Communication

Education

Electrical/Manufacturing Engineering degree or equivalent

Tools

CAD (SolidWorks)

CAD (Creo)

Job description

Matchtech Group is seeking a Product Support Engineer (Mechanical) to join the Production Engineering function within a defence and security manufacturing environment on a permanent basis. The role focuses on lifecycle support to improve reliability, quality, cost and performance across a complex manufacturing setting.

Key responsibilities include investigating issues with data-driven root-cause analysis, driving improvements to reliability and service life, and supporting NPI and product