Product Support Engineer (Mechanical)

Matchtech; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Matchtech Group is seeking a Product Support Engineer (Mechanical) to join the Production Engineering function within a defence and security manufacturing environment on a permanent basis. The role focuses on lifecycle support to improve reliability, quality, cost and performance across a complex manufacturing setting.

Key responsibilities include investigating issues with data-driven root-cause analysis, driving improvements to reliability and service life, and supporting NPI and product

Qualifications

• Degree-level qualification in Electrical Engineering, Manufacturing Engineering or related discipline, or equivalent practical experience.
• Strong technical analysis and root-cause investigation skills.
• Experience in a complex manufacturing environment, preferably defence/security.

Responsibilities

• Investigate complex technical and manufacturing issues and use data analysis to identify solutions.
• Improve product reliability, performance and service life through engineering improvements.
• Support cost reduction and manufacturing efficiency initiatives.
• Provide engineering support for new product introduction and development activities.
• Manage engineering changes, technical requests and product support documentation.
• Collaborate with Engineering, Operations, Quality, Supply Chain and Customer Support teams.
• Translate customer feedback into product/process improvements.
• Prepare technical information and represent Product Support at reviews.

Skills

Technical analysis

Root-cause investigation

Problem-solving

Communication

Education

Electrical/Manufacturing Engineering degree or equivalent

Tools

CAD (SolidWorks)

CAD (Creo)

Job description

Our client, a growing organisation within the defence and security manufacturing sector, is seeking a Product Support Engineer (Mechanical) to join its Production Engineering function on a permanent basis. The role will support products throughout their lifecycle, helping to improve reliability, quality, cost and performance across a complex manufacturing environment.

Key Responsibilities:

• Investigate complex technical and manufacturing issues, using data analysis and root-cause investigation to identify effective solutions
• Improve product reliability, performance and service life through practical engineering improvements
• Support cost reduction and manufacturing efficiency initiatives
• Provide engineering support for new product introduction and product development activities
• Manage engineering changes, technical requests and product support documentation
• Work with Engineering, Operations, Quality, Supply Chain, Project Delivery and Customer Support teams
• Translate customer feedback into product and process improvements
• Prepare technical information and represent Product Support at engineering and project review meetings

Job Requirements:

• Experience in product support, design, manufacturing or production engineering
• Degree-level qualification in Electrical Engineering, Manufacturing Engineering or a related discipline, or equivalent practical experience
• Experience working within a complex manufacturing environment, preferably in the defence and security sector
• Strong technical analysis, problem-solving and root-cause investigation skills
• Practical experience using CAD software, ideally SolidWorks or Creo
• Understanding of product lifecycle management, engineering change control and manufacturing processes
• Good working knowledge of Microsoft Office
• Clear communication skills, strong organisation and the ability to manage competing deadlines
• Eligibility to obtain SC clearance

What Our Client Offers:

• A permanent opportunity within a specialist defence and security manufacturing environment
• The opportunity to influence product reliability, quality, efficiency and performance
• Collaborative working with multidisciplinary engineering and operational teams
• Scope to contribute to continuous improvement and new product introduction projects