Product Support Engineer - Electronics

Matchtech; England; On-site; GBP 52,000 - 72,000; Full time

Job summary

Matchtech Group seeks a Product Support Engineer (Electronics) to support products through their lifecycle from development to production and customer support. The role focuses on reliability, quality, cost and performance in demanding maritime environments.

You will work with cross-functional teams to investigate issues, implement corrective actions, and provide documentation and reports for product lifecycle support.

Qualifications

• Experience in product support, electrical engineering, electronics engineering, manufacturing engineering or production engineering.
• Degree-level qualification in Electrical Engineering, Electronics Engineering, Manufacturing Engineering or a related discipline, or equivalent practical experience.
• Understanding of complex manufacturing environments and product lifecycle support.
• Strong technical analysis, fault-finding and problem-solving skills.
• Experience using CAD software, ideally SolidWorks or Creo.
• Good working knowledge of Microsoft Office.
• Clear communication skills and the ability to collaborate effectively with multidisciplinary teams.
• Strong organisation skills, attention to detail and the ability to manage competing deadlines.
• Eligibility to obtain SC clearance.

Responsibilities

• Investigating complex technical and manufacturing issues through data analysis and structured problem-solving.
• Identifying root causes and implementing practical corrective and preventative solutions.
• Supporting product reliability improvements, product-life extension and production efficiency.
• Providing engineering support for new product introduction (NPI).
• Managing engineering changes, technical requests and product support activities.
• Working closely with Engineering, Operations, Quality, Supply Chain, Project Delivery and Customer Support teams.
• Preparing clear technical information, reports and product documentation.
• Representing Product Support at technical and project review meetings.

Skills

Data analysis

Problem solving

Fault finding

Communication

Organisation

Education

Electrical/Electronics Eng

Tools

SolidWorks

Creo

Microsoft Office

Job description

Our client, a leading organisation in defence and security manufacturing, is seeking a Product Support Engineer specialising in Electronics. This permanent role sits within the Production Engineering function and supports products throughout their lifecycle, from new product introduction through to production and customer support. The role offers the opportunity to improve the reliability, quality, cost and performance of products used in demanding maritime environments.

Key Responsibilities:

• Investigating complex technical and manufacturing issues through data analysis and structured problem-solving
• Identifying root causes and implementing practical corrective and preventative solutions
• Supporting product reliability improvements, product-life extension and production efficiency
• Providing engineering support for new product introduction (NPI)
• Managing engineering changes, technical requests and product support activities
• Working closely with Engineering, Operations, Quality, Supply Chain, Project Delivery and Customer Support teams
• Preparing clear technical information, reports and product documentation
• Representing Product Support at technical and project review meetings

Job Requirements:

• Experience in product support, electrical engineering, electronics engineering, manufacturing engineering or production engineering
• Degree-level qualification in Electrical Engineering, Electronics Engineering, Manufacturing Engineering or a related discipline, or equivalent practical experience
• Understanding of complex manufacturing environments and product lifecycle support
• Strong technical analysis, fault-finding and problem-solving skills
• Experience using CAD software, ideally SolidWorks or Creo
• Good working knowledge of Microsoft Office
• Clear communication skills and the ability to collaborate effectively with multidisciplinary teams
• Strong organisation skills, attention to detail and the ability to manage competing deadlines
• Eligibility to obtain SC clearance

Benefits:

• Opportunity to influence products from development through to production and customer support
• Work on mission-critical technologies within the defence and security sector
• Collaborative environment with close involvement across engineering and manufacturing functions
• Professional development opportunities within a growing Product Support team