Product Support Engineer: Reliability & Through-Life Expert

Rolls-Royce plc; Metropolitan Borough of Solihull; On-site; GBP 45,000 - 60,000; Full time

Job summary

Rolls-Royce plc in Derby/Solihull is seeking a Product Support Engineer to provide world-class technical support for in-service/delivered products and to influence maturity throughout the product life cycle. The role ensures design intent, safety compliance and cost-effective performance.

You will lead investigations, support safety boards, and help define robust, cost-effective solutions while collaborating with cross-functional teams to resolve issues and communicate technical content.

Qualifications

• Engineering or numerical degree is required.
• Experience with complex, novel tasks and ambiguity.
• Proven ability to troubleshoot and resolve technical issues.
• Experience leading cross-functional teams e.g. suppliers, customers, partners.
• Ability to develop and review technical publications and communications.

Responsibilities

• Support known safety issues and participate in safety boards as defined in the Safety Management Plan.
• Provide technical support to resolve queries and operational arisings.
• Lead investigations to establish root cause and implement containment and corrective actions.
• Prepare and deliver technical communications and acceptance limit development for publications.
• Set reliability targets and monitor performance against targets using historical data.
• Identify life-cycle costs and opportunities for optimization and provide through-life performance models.
• Deliver lifecycle technical data and support modelling of service attributes to create time-on-platform predictions.
• Collaborate with platform providers, regulators and customers to communicate technical content.

Skills

Complex tasks handling

Troubleshooting

Cross-functional collaboration

Root cause analysis

Technical documentation

Education

Engineering or Numerical degree

Job description

Rolls-Royce plc in Derby/Solihull is seeking a Product Support Engineer to provide world-class technical support for in-service/delivered products and to influence maturity throughout the product life cycle. The role ensures design intent, safety compliance and cost-effective performance.

You will lead investigations, support safety boards, and help define robust, cost-effective solutions while collaborating with cross-functional teams to resolve issues and communicate technical content.