Product Support Coordinator

Adecco; Worcester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Adecco Worcester is seeking a Product Support Coordinator to join a valued client in Worcester. The role focuses on delivering expert technical support to customers and internal teams, testing, documentation, and ongoing product development support in a collaborative environment.

You will be part of a growing, forward-thinking business that values problem solving, continuous improvement, and long-term career progression. A strong customer service mindset and willingness to learn are essential.

Qualifications

• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving ability.
• Good IT literacy and confidence using business systems and software.
• Ability to prioritise multiple tasks and work effectively under pressure.
• Strong attention to detail and documentation skills.
• A positive, team-oriented and proactive approach.
• Willingness to learn and develop technical knowledge.

Responsibilities

• Handle incoming customer and technical enquiries via phone and email.
• Provide accurate product information and installation guidance.
• Maintain and update technical documentation, certificates and product data.
• Support testing activities, product comparisons and quality assurance processes.
• Prepare reports and maintain accurate records within CRM and internal systems.
• Assist in developing training materials, installation guides and technical resources.
• Liaise with sales, purchasing, technical and marketing teams to ensure seamless customer support.
• Maintain organised testing records and ensure documentation remains compliant and accessible.

Skills

Excellent communication

Troubleshooting

IT literacy

Prioritisation

Attention to detail

Team-oriented

Willingness to learn

Tools

CRM software

Job description

Adecco Worcester are looking for a Product Support Coordinator for a valued client in Worcester! Join an innovative, growing business and play a key role in supporting customers, technical teams, and product development. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement.

About the Opportunity

• Provide expert technical support to customers, installers and internal teams.
• Be involved in testing, product validation, technical documentation and knowledge sharing.
• Support new product development activities and contribute to service excellence.
• Work within a collaborative team environment with genuine long-term career progression opportunities.

Key Responsibilities

• Handle incoming customer and technical enquiries via phone and email.
• Provide accurate product information and installation guidance.
• Maintain and update technical documentation, certificates and product data.
• Support testing activities, product comparisons and quality assurance processes.
• Prepare reports and maintain accurate records within CRM and internal systems.
• Assist in developing training materials, installation guides and technical resources.
• Liaise with sales, purchasing, technical and marketing teams to ensure seamless customer support.
• Maintain organised testing records and ensure documentation remains compliant and accessible.

What We Are Looking For

• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving ability.
• Good IT literacy and confidence using business systems and software.
• Ability to prioritise multiple tasks and work effectively under pressure.
• Strong attention to detail and documentation skills.
• A positive, team-oriented and proactive approach.
• Willingness to learn and develop technical knowledge.

Ideal Background

Ideal Background: Technical Support, Customer Support, Technical Coordinator, Product Support, Construction Products, Manufacturing Support, Quality Assurance or a similar technical customer-facing environment.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.