Commercial Support Coordinator

Work Wales; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

Work Wales is looking for a Customer Support Coordinator in Bridgend. The role requires managing customer accounts, handling enquiries, quotations, and order processing to ensure an excellent customer journey.

The ideal candidate will have strong organisational and communication skills, with experience in CRM systems and proficiency in Microsoft Office and MS Teams. Full product training will be provided, making it an excellent opportunity for growth.

Qualifications

• Experience using CRM systems.
• Strong organisational, communication and problem solving skills.
• Excellent attention to detail and ability to prioritise workload.
• Proficient in Microsoft Office and MS Teams.
• Positive attitude with a willingness to learn and develop professionally.

Responsibilities

• Prepare and process customer quotations and orders.
• Manage customer enquiries and resolve issues.
• Provide information including pricing and technical data.
• Collaborate with internal teams.
• Promote products and identify sales opportunities.
• Meet deadlines and service expectations in a busy team environment.
• Maintain accurate records.

Skills

CRM systems

Organisational skills

Communication skills

Problem solving skills

Microsoft Office

MS Teams

Attention to detail

Ability to prioritise workload

Job description

Customer Support Coordinator

£negotiable depending on experience

We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area.

Managing customer accounts you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey.

The Role

• Prepare and process customer quotations and orders
• Manage customer enquiries and resolve issues
• Provide information including pricing and technical data
• Collaborate with internal teams
• Promote products and identify sales opportunities.
• Meet deadlines and service expectations in a busy team environment.
• Maintain accurate records

The Person

• Experience using CRM systems.
• Strong organisational, communication and problem solving skills.
• Excellent attention to detail and ability to prioritise workload.
• Proficient in Microsoft Office and MS Teams.
• Positive attitude with a willingness to learn and develop professionally.

Manufacturing or industry knowledge is desirable but not essential, as full product training will be provided.