Product Support Coordinator

Optima Recruitment; Epsom; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Parking on site

Job summary

Optima Recruitment's client in the UK is seeking a Product Support Co-ordinator to join their friendly team. You will be the first point of contact for customers, providing professional service by telephone and email, handling enquiries, processing orders accurately and ensuring a positive customer journey.

Based in Epsom, the role is Monday to Friday, 9am–5:30pm with parking on site. The salary is around £27,000 per year.

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive approach.
• Confident managing multiple tasks and prioritising workload.
• Empathetic with excellent listening skills.
• Good IT skills, including Microsoft Office.
• Ability to work well under pressure while maintaining accuracy.
• A team player with a positive and flexible attitude.

Responsibilities

• Respond to customer enquiries via telephone and email in a timely and professional manner.
• Resolve customer issues and complaints, identifying appropriate solutions.
• Process customer orders, requests and amendments accurately.
• Maintain and update customer records using internal systems.
• Provide customers with clear information regarding products and services.
• Ensure all work is completed in line with company procedures and service standards.
• Support the wider team in delivering an outstanding customer experience.
• Provide technical support, help and support.
• Achieve agreed service levels and response time targets.

Skills

Communication skills

Problem-solving

Multitasking

Empathetic listening

MS Office

Team player

Adaptable

Job description

Our client is a well-established and growing business looking to recruit a Product Support Co‑ordinator to join their friendly team. This is a busy and varied role where you will be the first point of contact for customers, providing a professional and efficient service via telephone and email. You will play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey.

Location & Salary

• Based in Epsom
• Annual salary c£27,000
• Monday – Friday, 9am – 5.30pm
• Parking on site

Key Responsibilities

• Respond to customer enquiries via telephone and email in a timely and professional manner.
• Resolve customer issues and complaints, identifying appropriate solutions.
• Process customer orders, requests and amendments accurately.
• Maintain and update customer records using internal systems.
• Provide customers with clear information regarding products and services.
• Ensure all work is completed in line with company procedures and service standards.
• Support the wider team in delivering an outstanding customer experience.
• Provide technical support, help and support.
• Achieve agreed service levels and response time targets.

About You

• Previous experience in a customer service or customer support role.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills with a proactive approach.
• Confident managing multiple tasks and prioritising workload.
• Empathetic with excellent listening skills.
• Good IT skills, including Microsoft Office.
• Ability to work well under pressure while maintaining accuracy.
• A team player with a positive and flexible attitude.
• A practical or technical aptitude would be advantageous but is not essential.