Product Support Specialist — First-Response & Orders

Optima Recruitment; Epsom; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Parking on site

Job summary

Optima Recruitment's client in the UK is seeking a Product Support Co-ordinator to join their friendly team. You will be the first point of contact for customers, providing professional service by telephone and email, handling enquiries, processing orders accurately and ensuring a positive customer journey.

Based in Epsom, the role is Monday to Friday, 9am–5:30pm with parking on site. The salary is around £27,000 per year.

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive approach.
• Confident managing multiple tasks and prioritising workload.
• Empathetic with excellent listening skills.
• Good IT skills, including Microsoft Office.
• Ability to work well under pressure while maintaining accuracy.
• A team player with a positive and flexible attitude.

Responsibilities

• Respond to customer enquiries via telephone and email in a timely and professional manner.
• Resolve customer issues and complaints, identifying appropriate solutions.
• Process customer orders, requests and amendments accurately.
• Maintain and update customer records using internal systems.
• Provide customers with clear information regarding products and services.
• Ensure all work is completed in line with company procedures and service standards.
• Support the wider team in delivering an outstanding customer experience.
• Provide technical support, help and support.
• Achieve agreed service levels and response time targets.

Skills

Communication skills

Problem-solving

Multitasking

Empathetic listening

MS Office

Team player

Adaptable

Job description

Optima Recruitment's client in the UK is seeking a Product Support Co-ordinator to join their friendly team. You will be the first point of contact for customers, providing professional service by telephone and email, handling enquiries, processing orders accurately and ensuring a positive customer journey.

Based in Epsom, the role is Monday to Friday, 9am–5:30pm with parking on site. The salary is around £27,000 per year.