EPR Product Manager

Dsfs Ltd; Stanton Hill; Hybrid; GBP 48,000 - 56,000; Full time

Job summary

Derbyshire Support and Facilities Services Ltd. (DSFS) is hiring a Product Manager to oversee the Nervecentre product suite, bridging clinical, operational and technical teams.

The role focuses on shaping the product roadmap, driving optimisations from implementation through BAU, and partnering with EMAP and Nervecentre to deliver value across patient care, safety and efficiency. The post requires NHS or healthcare experience, strong stakeholder engagement and the ability to balance strategic

Qualifications

• Degree level qualification or equivalent in Digital, Informatics, Business Management, Healthcare, Project Management or related.
• Evidence of continuing professional development.
• Demonstrable knowledge of product management, service improvement or digital transformation methodologies.
• Qualification in Change Management, Lean or Quality Improvement.
• Postgraduate qualification in Digital Health, Informatics or Leadership.

Responsibilities

• Own and maintain the Nervecentre product roadmap and development priorities.
• Lead the transition from programme implementation into optimisation and BAU support.
• Work with EMAP and Nervecentre to identify and influence future product developments.
• Gather and prioritise clinical, operational and technical requirements.
• Act as the key link between stakeholders, suppliers and delivery teams.
• Lead product governance, prioritisation and benefits realisation activities.
• Ensure developments support patient safety, operational efficiency and strategic objectives.
• Monitor product performance, user adoption and benefits, driving continuous improvement.
• Develop business cases for enhancements, integrations and innovation opportunities.
• Support deployment, testing, training, communications and optimisation activities.
• Work with services to identify opportunities for workflow improvement and transformation.
• Provide expert advice on product strategy and future direction.
• Build relationships with Nervecentre user groups and support supplier and roadmap management activities.

Skills

Product management

Stakeholder engagement

Requirements gathering

Analytical thinking

Education

Degree in Digital / Informatics / Management

Postgraduate qualification in Digital Health / Leadership

Change Management / Lean / Quality Improvement

Tools

Jira

Azure DevOps

Nervecentre experience

Job description

Our people are our greatest strength and through our people we strive to make continuous improvements.

See below for our current list of live job opportunities.

Main area Product Manager Grade F Contract 14 months (Fixed Term Contract until December 2027) Hours Full time - 37.5 hours per week Job ref 166-DSFS-8356620

Site Sherwood Forest Hospitals NHS Foundation Trust Town Sutton-In-Ashfield Nottinghamshire Salary £48,007 - £55,706 Per annum Salary period Yearly Closing 29/10/2026 23:59

Job overview

The EPR Product Manager will be responsible for the strategic development, optimisation and ongoing management of the Trust's Nervecentre product suite. Acting as the bridge between clinical, operational, technical and supplier teams, the postholder will establish and manage the product roadmap, ensuring Nervecentre continues to deliver maximum value across programme implementation, optimisation and Business as Usual (BAU) operations.

Working closely with EMAP and Nervecentre, the Product Manager will identify, evaluate and shape future product development opportunities, influencing system enhancements and innovations that support organisational objectives, service transformation, patient safety and operational efficiency.

Although hybrid working is in place and available across the team, as this role will be key to the EPR programme there will be a requirement to be on site at Sherwood Forest Hospitals a minimum of 3 days per week.

Main duties of the job

Own and maintain the Nervecentre product roadmap and development priorities.
Lead the transition from programme implementation into optimisation and BAU support.
Work with EMAP and Nervecentre to identify and influence future product developments.
Gather and prioritise clinical, operational and technical requirements.
Act as the key link between stakeholders, suppliers and delivery teams.
Lead product governance, prioritisation and benefits realisation activities.
Ensure developments support patient safety, operational efficiency and strategic objectives.
Monitor product performance, user adoption and benefits, driving continuous improvement.
Develop business cases for enhancements, integrations and innovation opportunities.
Support deployment, testing, training, communications and optimisation activities.
Work with services to identify opportunities for workflow improvement and transformation.
Provide expert advice on product strategy and future direction.
Build relationships with Nervecentre user groups and support supplier and roadmap management activities.

Working for our organisation

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

When applying for roles please complete all sections of the application form.

Detailed job description and main responsibilities

For further information about the role, including the key responsibilities, knowledge, skills, experience and person specification requirements, please refer to the attached Job Description and Person Specification.

Person specification

Qualifications and Training

• Degree level qualification or equivalent experience in Digital, Informatics, Business Management, Healthcare, Project Management or a related discipline.
• Evidence of continuing professional development.
• Demonstrable knowledge of product management, service improvement or digital transformation methodologies.
• Qualification in Change Management, Lean or Quality Improvement.
• Postgraduate qualification in Digital Health, Informatics or Leadership.

Experience

• Significant experience managing digital products, systems or services within a complex organisation.
• Experience working with clinical, operational and technical stakeholders to gather and prioritise requirements.
• Experience developing and managing product roadmaps and backlogs.
• Experience delivering digital transformation, optimisation and continuous improvement initiatives.Experience managing supplier relationships and third-party delivery partners.
• Experience producing business cases, reports and presentations for senior stakeholders.
• Experience balancing strategic priorities with operational and BAU requirements.
• Experience of Nervecentre, EMAP or Electronic Patient Record (EPR) systems.
• Experience working within the NHS or healthcare environment.
• Experience supporting large-scale EPR implementation and optimisation programmes
• Experience influencing product development with software suppliers.
• Experience of benefits realisation and value management.

Knowledge

• Understanding of product management principles and lifecycle management.
• Knowledge of digital transformation, change management and service improvement methodologies.
• Understanding of governance, risk management and business case development.
• Knowledge of user-centred design and stakeholder engagement approaches.
• Understanding of data-driven decision making and performance measurement.
• Understanding of NHS operational and clinical workflows.
• Knowledge of EPR systems, interoperability and healthcare technology standards.
• Understanding of patient safety requirements within digital healthcare systems.

Skills and Ability

• Strong strategic thinking and planning skills.
• Excellent stakeholder engagement and influencing skills.
• Ability to translate business, clinical and operational needs into product priorities.
• Strong analytical and problem-solving abilities.
• Excellent written, verbal and presentation skills.
• Ability to manage competing priorities and make informed decisions.
• Strong relationship management and negotiation skills.
• Ability to work across programme, optimisation and BAU environments.
• Experience facilitating workshops and requirements-gathering sessions.
• Experience using Jira, Azure DevOps or similar product management tools
• Advanced data analysis and reporting skills.

Personal Attributes

• Innovative and customer-focused.
• Proactive and self-motivated
• Collaborative and approachable.
• Resilient and adaptable in a fast-paced environment.
• Committed to continuous improvement and delivering value.
• Credible and confident when engaging with senior stakeholders.
• Passionate about using digital technology to improve patient care and staff experience.

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

VISA's and Immigration system

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered at this point in time.

When DSFS Ltd are able to offer sponsorship to work in the United Kingdom (UK), applicants will be required to provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

Derbyshire Support and Facilities Services (‘DSFS’) is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly.

References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an up to date email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / [e-mail] and we will be happy to provide assistance.

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