Product Support Analyst

Dsfs Ltd; Stanton Hill; On-site; GBP 32,000 - 35,000; Full time

Job summary

Derbyshire Support and Facilities Services Limited (DSFS) is seeking an EPR Product Support Analyst to deliver configuration of features within the Electronic Patient Record system. The role is primarily on-site with travel between SFH Trust sites and requires unsociable hours during go-live.

You will work with clinical teams and technical staff, focusing on configuration, testing, and user support to ensure smooth operation and documented processes. Interviews are planned for w/c 09/11/2026.

Qualifications

• Educated to A-Level or equivalent experience in health informatics, IT, or a related discipline.
• Training in EPR systems or healthcare informatics.
• Experience providing system or application support in a healthcare or IT environment.
• Familiarity with logging, triaging, and resolving incidents.
• Exposure to testing processes and quality assurance.

Responsibilities

• The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of EPR solution, maintain accurate documentation, and support testing activities.
• It is essential that applicant has experience in configuration standards and application testing including automated testing systems.
• This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.
• Nerve Centre Configuration knowledge will be advantageous.
• You will be required to demonstrate the product to a range of stakeholders in groups and or individual (one to one).

Skills

Healthcare IT support

Stakeholder engagement

Testing & QA

Education

A-Level or equivalent in health informatics/IT

Training in EPR systems

Tools

EPR systems

Office 365

Job description

Our people are our greatest strength and through our people we strive to make continuous improvements.

See below for our current list of live job opportunities.

Main area Product Support Analyst Grade Grade D Contract Fixed term: 17 months (FTC until December 2027) Hours Full time - 37.5 hours per week Job ref 166-DSFS-8351840

Site Sherwood Forest Hospitals NHS Foundation Trust Town Sutton In Ashfield Salary £31,613 - £34,616 per annum Salary period Yearly Closing 29/10/2026 08:00

Job overview

FOR IMMEDIATE START

The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system, they will assist with configuration, troubleshooting, and user queries.

The post will primarily be onsite working with travel required across the 3 SFH Trust sites, successful candidates will be required to work unsociable hours to provide go-live support.

Interviews will be w/c 09/11/2026

Main duties of the job

The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of EPR solution, maintain accurate documentation, and support testing activities.

It is essential that applicant has experience in configuration standards and application testing including automated testing systems.

This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.

Nerve Centre Configuration knowledge will be advantageous.

You will be required to demonstrate the product to a range of stakeholders in groups and or individual (one to one).

Working for our organisation

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Please see below link for the DSFS website.

When applying for roles please complete all sections of the application form.

Detailed job description and main responsibilities

For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.

Person specification

Qualifications and Training

• Educated to A-Level or equivalent experience in health informatics, IT, or a related discipline.
• Training in EPR systems or healthcare informatics.

Experience

• Experience providing system or application support in a healthcare or IT environment.
• Familiarity with logging, triaging, and resolving incidents.
• Experience maintaining documentation and version control.
• Experience in presenting to range of stakeholders
• Experience with EPR systems or healthcare digital programmes.
• Exposure to testing processes and quality assurance.
• Understanding of clinical workflows and coding standards (SNOMED CT, dm+d).

Knowledge and Skills

• Strong organisational skills and attention to detail.
• Proficiency in Office 365 applications.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Basic understanding of clinical safety and IG compliance.
• Knowledge of governance frameworks and change control processes.

Behaviours

• Collaborative approach with clinical and technical teams.
• Professional and proactive attitude.
• Commitment to NHS values and confidentiality
• Adaptability to changing priorities and willingness to learn new skills.

Other Requirements

• Ability to travel between sites and other locations as required.
• Ability to support onsite during key periods including unsociable hours.
• Ability work flexibly to meet programme demands

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

VISA's and Immigration system

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered at this point in time.

When DSFS Ltd are able to offer sponsorship to work in the United Kingdom (UK), applicants will be required to provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

Derbyshire Support and Facilities Services ('DSFS') is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly.

References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an up to date email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / [e-mail] and we will be happy to provide assistance.

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Employer certification / accreditation badges

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