Product Specialist

Specter; Greater London; On-site; GBP 45,000 - 49,000; Full time

Job summary

An innovative firm is seeking a dedicated Product Specialist to enhance customer success on their transformative data platform. This role is pivotal in bridging the gap between the product and its users, ensuring that clients can maximize the value of the platform. You will engage directly with customers, providing guidance, troubleshooting technical issues, and contributing to product improvements. Join a dynamic team where your insights will shape the future of private markets and make a significant impact during a crucial growth phase. If you're passionate about technology and customer experience, this opportunity is for you.

Qualifications

• 1-2 years of experience in a customer-facing role is ideal.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Work directly with customers to ensure success with the platform.
• Guide users on best practices and advanced functionality.

Skills

Customer-facing experience

Problem-solving skills

Technical concepts (APIs, data integrations)

Outstanding communication skills

Curiosity and desire to learn

Education

Bachelor's degree or equivalent experience

Job description

Transforming Private Markets with Data

At Specter, we're on a mission to bring transparency and efficiency to private markets. We believe that better data leads to better investment decisions, and we're building the tools that make this possible.

We started with a bold vision: to create the ultimate data platform for private markets. While traditional information sources often provide outdated or incomplete data, our platform delivers real-time insights that help investors identify opportunities and make informed decisions.

Our dedication to understanding the nuances of private markets has attracted over 300 leading VC and PE firms who rely on Specter daily. We've grown as a self-funded, profitable startup by focusing on what matters most - delivering exceptional value to our customers.

Customer Success at Specter

As a data platform company, we only succeed when our customers can quickly learn, adopt, and get value from our product. We spend significant time building an intuitive platform, but we know there's no replacement for getting help from a real-life expert when you're learning a complex product.

Our Product Specialists are the first helpful and friendly face that our customers meet. They work directly with investors and operators, helping them set up and get maximum value from our platform. As experts in Specter, they are our most critical touchpoint in making customers successful with our product.

What You'll Be Doing

• Work directly with Specter's customers via calls, email, and chat to ensure their success with our platform
• Serve as a critical bridge between our product and our customers
• Guide users on best practices, integrations, and advanced functionality
• Design and develop resources to support customer onboarding at scale (e.g., user guides, documentation, onboarding emails)
• Identify accounts where there is opportunity to expand Specter's impact, and collaborate with the sales team to nurture that growth
• Work collaboratively with internal teams to address and resolve customer product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Specter product
• Debug technical integration issues while also brainstorming strategic solutions with customers

You will join a small but mighty team of data platform experts that guide customers through every step of their journey with Specter. We straddle the divide between technical and non-technical teams, and are as comfortable working with engineers as we are with investors and analysts.

We are endlessly curious and perpetual question askers. We're intent on understanding the ins and outs of our customer's businesses, the needs of their teams, and how our platform can deliver maximum value to them.

We are also teachers and two-way conduits of information between Specter's product team and our customers. We write, speak, and present about our product, how it works, and what our customers achieve with it. We also share stories and feedback with our product and engineering colleagues to help them understand our customers' needs.

We are particularly interested in hearing from you if you have:

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Experience solving business problems with technology
• Comfort with technical concepts like APIs, data integrations, and basic programming principles
• Ability to work independently in a fast-paced environment with shifting priorities
• Outstanding communication skills with the ability to explain complex concepts clearly
• A natural curiosity and desire to understand how things work

What Are We Looking For

• Ideally 1-2 years of experience in a customer-facing role, but not a prerequisite
• Bachelor's degree or equivalent practical experience
• Proven ability to quickly learn and master new technologies
• Strong problem-solving skills and attention to detail
• Alignment with our values: No Fluff, Speed, Frugality, and Responsibility

This is not a Good Fit IF

• You prefer highly structured environments with predictable workflows
• You're uncomfortable with the ambiguity and rapid changes of a startup
• You want to focus solely on either technical or non-technical aspects of customer success
• You have very strict work-life boundaries (while we respect personal time, startup life sometimes requires flexibility)

Why This Role Matters

At Specter, we're rebuilding the data infrastructure for Private Markets. If we succeed, our platform will become integral to the entire tech ecosystem. Your role in ensuring customer success is directly tied to this mission. You'll have the opportunity to make a significant impact on our company's trajectory during a critical growth phase.

How to Apply

If you're excited about transforming private markets with data and want to join our mission, please submit your application to [e-mail] with your resume and a brief note explaining why you're interested in Specter and this role specifically.

We value your time and aim to make our hiring process efficient and transparent. Typically, candidates can expect to hear from us within one week of application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Venture Capital and Private Equity Principals

Referrals increase your chances of interviewing at Specter by 2x

Get notified about new Product Specialist jobs in London Area, United Kingdom.

Junior Customer Experience Specialist, UK

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

Product Specialist – Next-Generation Offer & Order Management

Hounslow, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

EMEA Global Client Product Solutions - VP

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 months ago

City Of London, England, United Kingdom £45,000.00-£49,000.00 1 week ago

London, England, United Kingdom 2 weeks ago

Consulting Roles (Consultant to Partner) , Sustainable Product and Supply Chain, EMEA

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Product Compliance Specialist - Payments & Wallet

London, England, United Kingdom 1 week ago

Graduate Business Modelling Analyst - London - Up to £40,000 + amazing bonus/benefits package

London, England, United Kingdom 1 month ago

Product Compliance Specialist - Derivatives, Margin and OTC

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Creative Strategist - Baby Products brand

London, England, United Kingdom 7 months ago

London, England, United Kingdom 1 week ago

Erith, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.