Technical Product Specialist - Reuters Imagen

Refinitiv; London; Hybrid; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Product Specialist to bridge the gap between innovative software solutions and customer needs. This role involves providing technical expertise during the sales process, ensuring smooth transitions for implementation, and architecting tailored solutions to meet unique customer requirements. With a focus on media asset management, the position offers a dynamic environment where you can thrive and contribute to meaningful projects. Join a team that values flexibility, work-life balance, and career development while making a real-world impact in the media industry.

Benefits

Flexible Work Arrangements

Mental Health Days Off

Tuition Reimbursement

Employee Incentive Programs

Access to Headspace App

Paid Volunteer Days Off

Comprehensive Benefit Plans

Qualifications

• 2+ years experience in media workflow software sales.
• Proficient in REST APIs and media asset management platforms.

Responsibilities

• Provide technical consultation and customer demonstrations.
• Draft technical responses for sales proposals and RFPs.

Skills

Digital Media Workflow

REST/JSON APIs

Communication Skills

Project Management

Time Management

Education

Bachelor's Degree in a Relevant Field

Tools

Salesforce CRM

Azure DevOps

Monday.com

Job description

Technical Product Specialist - Reuters Imagen page is loaded

Technical Product Specialist - Reuters Imagen

Apply remote type: Remote | Job: Hybrid | locations: GBR-London-5 Canada Square | time type: Full time | posted on: Posted 2 Days Ago | job requisition id: JREQ190909

We are seeking a Technical Product Specialist to serve as a technical liaison between our company and potential customers, focusing on the technical aspects of our products and services to drive adoption and sales.

Reuters Imagen is a leader in Media Asset Management, serving the world's top brands. We develop sophisticated software systems that automate the processing of vast quantities of Digital Video, Television, and Still Imagery into various formats. Our solutions make these extensive archives easily searchable, accessible online, and monetizable.

As part of the Thomson Reuters organization, we are experiencing substantial growth, making this an ideal time to join our team. We offer the right candidate the chance to thrive within our company and make substantial, valuable contributions to our product development.

This Technical Product Specialist is responsible for demonstrating how our solutions can meet customer needs, providing technical expertise during the sales process, and ensuring a smooth transition to other departments for post-sale implementation.

About the Role

As a Technical Product Specialist at Reuters Imagen, you will:

• Provide technical consultation in a sales engineering capacity, including customer demonstrations, and advice on functionality and integration.
• Draft detailed technical responses to support sales proposal and SOW development. This includes but is not limited to narrative descriptions outlining the technical response, conceptual and detailed drawings and RFP responses.
• Architect and present tailored solutions that align with potential customers' unique requirements and objectives.
• Conduct performance capability assessments and service level feasibility analyses to ensure proposed solutions meet customer needs.
• Participate in internal handoff meetings, perform operational readiness reviews, and attend external client kick-off meetings to ensure smooth transition to post-sale implementation.
• Provide availability to DevOps throughout deployment lifecycle to clarify any originally intended development.
• Provide input on product roadmaps based on customer feedback and market trends.

About You

To be our Technical Product Specialist, you will likely:

• Have 2+ years of relevant experience in digital, video, or media workflow software sales or service environments, preferably in news, entertainment, or sports industries.
• Proficiency in tools and protocols such as REST/JSON APIs, FTP, MySQL/databases, and live-video streaming.
• Knowledge of NewsML-G2 XML standard, JSON formats, and media-focused CMS platforms.
• Experience with asset management best practices and common platforms (e.g., Dalet, Vidispine, Mimir, Iconik, etc.).
• Familiarity with web development technologies, including HTML, PHP, CSS, and cloud services (Azure and AWS).
• Understanding of video, image, and audio formats, types, properties, and use.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong project and time management skills.
• Ability to work in a fast-paced sales environment, flexible and adaptable to unexpected events and shifting priorities.
• Experience with CRM, project management, and task management platforms such as Salesforce CRM, Azure DevOps, and Monday.com is recommended.

#LI-FP3

What’s in it For You?

• Hybrid Work Model: Flexible hybrid working environment (2-3 days in the office depending on the role) with seamless digital and physical connectivity.
• Flexibility & Work-Life Balance: Policies supporting personal and professional responsibilities, including up to 8 weeks of work from anywhere per year.
• Career Development and Growth: Continuous learning, skills development, and leadership opportunities through programs like Grow My Way.
• Industry Competitive Benefits: Comprehensive plans including flexible vacation, Mental Health Days, Headspace, retirement savings, tuition reimbursement, and wellbeing resources.
• Culture: Recognized for inclusion, belonging, flexibility, and work-life balance, driven by core values like customer obsession and acting fast.
• Social Impact: Volunteer days, pro-bono projects, and ESG initiatives through our Social Impact Institute.
• Making a Real-World Impact: Supporting justice, truth, and transparency by enabling clients to uphold the rule of law, report facts, and combat misinformation.

About Us

Thomson Reuters provides trusted content and technology for legal, tax, accounting, compliance, government, and media professionals. With over 26,000 employees worldwide, we foster an inclusive environment that values diversity and supports flexible work arrangements. We are committed to objectivity, accuracy, fairness, and transparency, and seek to uphold these principles in all our operations.

We are an Equal Employment Opportunity Employer, providing accommodations for individuals with disabilities and religious beliefs as required by law. More info on requesting accommodations can be found here. Learn more about Thomson Reuters at thomsonreuters.com.

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