Product Quality Leader: Post-Launch & Data Systems

Techtronic Industries; Droitwich Spa; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Vax is seeking a Quality Manager (Product Support Manager) to lead post-launch quality and drive improvements using field data and structured investigations. You will own Quality Systems, data governance and collaborate with global teams.

You\'ll manage a multidisciplinary team across Quality Engineering, Product Data & Systems, and Data Analysis, ensuring effective CAPA and root-cause actions that protect customers and support continuous product excellence.

Qualifications

• Proven experience leading and developing technical teams.
• Strong product quality, engineering or product-support experience.
• Structured problem-solving and root-cause analysis capability.
• Ability to analyse field, warranty and quality data and identify priorities.

Responsibilities

• Lead post-launch product quality, using field performance and quality data to identify improvement priorities.
• Lead complex product, customer safety and property damage investigations.
• Drive structured root-cause analysis and sustainable corrective actions with Quality Engineers and suppliers.
• Oversee IQC, product inspections, workshop activities and product investigations.
• Monitor product fixes to ensure improvements are effective and sustained.
• Support NPD from Engineering Build (EB), ensuring field learning and known issues are addressed before MP.
• Own the Quality Systems & Data capability across the department.
• Ensure effective governance, document control, data capture, reporting and Quality systems.
• Prioritise systems development, analytics and continuous improvement activities.
• Ensure lessons learned are fed back into future products and business processes.
• Lead, develop and prioritise the Product Support Engineering team.

Skills

Quality leadership

Root-cause analysis

Data analytics

Stakeholder management

Quality systems

Manufacturing experience

Education

Engineering degree or equivalent

Job description

Vax is seeking a Quality Manager (Product Support Manager) to lead post-launch quality and drive improvements using field data and structured investigations. You will own Quality Systems, data governance and collaborate with global teams.

You\'ll manage a multidisciplinary team across Quality Engineering, Product Data & Systems, and Data Analysis, ensuring effective CAPA and root-cause actions that protect customers and support continuous product excellence.