Quality Manager

Techtronic Industries EMEA; Droitwich Spa; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Vax is seeking a Quality Manager (Product Support Manager) to lead post-launch product quality, drive field-based improvements and manage the Quality Systems & Data capability. You will oversee a multidisciplinary team and collaborate with Quality Engineers, suppliers and global teams to ensure robust governance and data-driven decision-making.

The role requires strong leadership, engineering/quality background, and the ability to translate field data into actionable priorities, while

Qualifications

• Proven experience leading technical teams.
• Strong product quality and product-support background.
• Expertise in structured problem-solving and RCA.
• Ability to analyse field, warranty and quality data.

Responsibilities

• Lead post-launch product quality and drive improvement priorities.
• Lead complex product, customer safety and property damage investigations.
• Drive structured root-cause analysis and corrective actions with Quality Engineers and suppliers.
• Oversee IQC, product inspections, workshop activities and product investigations.
• Monitor product fixes to ensure improvements are effective and sustained.
• Support NPD from Engineering Build, ensuring field learning and known issues addressed.
• Own the Quality Systems & Data capability across the department.
• Ensure governance, document control, data capture, reporting and Quality systems.
• Prioritise systems development, analytics and continuous improvement activities.
• Ensure lessons learned are fed back into future products and business processes.
• Lead, develop and prioritise the Product Support Engineering team.

Skills

Leadership

Quality management

Data analysis

Root-cause analysis

Stakeholder management

Technical guidance

Education

Engineering degree

Tools

Quality Management Systems

Job description

If you're looking for a progressive and rewarding career and you thrive in a fast-paced, fun and team-orientated environment, then look no further!

Overview of Vax:

Our heritage-rich, expert-led business has always had the same goal: to prioritize innovation and to design easy-to-use products that seamlessly integrate into our customers' lives, offering reliable, quick solutions to cleaning homes, whatever the mess.

Vax has forged its reputation as a brand that focuses on the needs of its customers. Our culture of innovation is at the heart of everything we do and we work hard to constantly think of new ways to improve our products, ensuring that we deliver premium quality products for our customers.

Quality Manager (Product Support Manager)

Reporting to the Head of Quality, the Product Support Manager is responsible for product quality following Mass Production (MP), driving improvements through field performance, structured investigation and effective corrective action. The role also owns the Quality Systems & Data capability, ensuring effective systems, governance, data capture and analytics support decision-making across the Quality function.

The role leads a multidisciplinary team covering Quality Engineering, Quality Technicians, Product Data & Systems and Quality Data Analysis, while working closely with Quality Engineers, suppliers and global teams.

Key responsibilities include :

• Lead post-launch product quality, using field performance and quality data to identify improvement priorities.
• Lead complex product, customer safety and property damage investigations.
• Drive structured root-cause analysis and sustainable corrective actions with Quality Engineers and suppliers.
• Oversee IQC, product inspections, workshop activities and product investigations.
• Monitor product fixes to ensure improvements are effective and sustained.
• Support NPD from Engineering Build (EB), ensuring field learning and known issues are addressed before MP.
• Own the Quality Systems & Data capability across the department.
• Ensure effective governance, document control, data capture, reporting and Quality systems.
• Prioritise systems development, analytics and continuous improvement activities.
• Ensure lessons learned are fed back into future products and business processes.
• Lead, develop and prioritise the Product Support Engineering team.

The successful candidate will be an experienced engineering or quality leader with strong technical, analytical and people-management capability. They will have the ability to understand product performance, lead complex investigations and turn field data and customer experience into clear improvement priorities.

They will be comfortable leading a multidisciplinary team while influencing Quality Engineers, Engineering, suppliers and senior stakeholders across the business. The role requires a strong systems mindset, with the ability to ensure Quality processes, data and digital tools provide an effective foundation for decision-making and continuous improvement.

The successful candidate will also demonstrate:

• Proven experience leading and developing technical teams.
• Strong product quality, engineering or product-support experience.
• Strong structured problem-solving and root-cause analysis capability.
• Ability to analyse field, warranty and quality data and identify priorities.
• Strong understanding of product and manufacturing processes.
• Experience managing complex product and customer investigations.
• Understanding of Quality Management Systems, governance and document control.
• Ability to lead systems, data and continuous improvement priorities.
• Experience working with overseas manufacturers and suppliers.
• Strong stakeholder management, communication and influencing skills.
• Ability to manage multiple priorities within a fast-paced environment.
• Engineering degree or equivalent relevant technical experience.

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#Vax

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Vax is made up of people who have a shared understanding of our mission and vision. Our values define who we are and what we stand for;

• Trust - We're experts and everything we do is based on brilliant knowledge.
• Honesty - Our commitment to doing the right means we are always open and transparent.
• Resilience - For decades, we have embraced change and been agile in what we do. We aren't easily discouraged.
• Innovation - We're curious and explore opportunities, innovating to benefit our customers and business.
• Valued - We are better when each of us feels included and respected for who we are and what we contribute.
• Energy - we are positive