Product Performance Manager - Nottingham

The Nottingham Building Society; West Hallam; Hybrid; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

35-hour week

Medicash healthcare

29 days leave + bank holidays

Volunteer days via Samuel Fox

Job summary

Nottingham Building Society is hiring two Product Performance Managers to help shape the mortgage strategy and drive commercial outcomes. The roles are based at our Head Office in Nottingham with hybrid working (minimum 2 days in the office), and a full-time 35-hour week on a permanent basis.

You’ll oversee product performance, collaborate with Risk, Sales, Operations and Marketing, and shape the pricing and communications strategy to deliver value for customers and the business.

Qualifications

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Proven track record of driving customer and commercial outcomes through holistic product management.

Responsibilities

• Own performance across your product segments, including metrics, triggers, and actions to drive results.
• Oversee end-to-end product proposition (features, criteria, and affordability) in partnership with Credit Risk, Sales, Operations, and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

Skills

Mortgage product experience

Regulated financial services

Product management

Job description

Product Performance Manager - Nottingham

Location: West Hallam, Derbyshire, GB, DE7 6

Date posted: 2026-08-23

Closing date: 2026-09-20T23:10:50.82

Type: Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to 65,000 per annum (depending on experience)

We're hiring two Product Performance Managers!

In this role, you'll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions. Here is a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers, and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria, and affordability) in partnership with Credit Risk, Sales, Operations, and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About you:

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Reward & Benefits:

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and support your future career aspirations.
• For all full-time roles, we work a 35-hour working week to promote a work/life balance.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda, continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We are passionate about giving back to the communities we serve as well as supporting local charities through the Samuel Fox Foundation. You can use 2 paid days per year to volunteer for causes or charities important to you.
• Your health and wellbeing are our priority, supported by resources including trained mental health first aiders.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental value. We believe a diverse and inclusive workplace is essential for our success and reflects the vibrant communities we serve. Our commitment extends beyond internal culture to advertising and customer engagement, actively working to eliminate barriers and biases, ensuring all individuals have equal opportunities to thrive. We foster an inclusive culture that encourages collaboration, creativity, and belonging for every member of our community.

About us:

Together, we overcome barriers and shape brighter futures for our customers, colleagues, and communities. We are a mutual, owned by our members, using our resources to do good by investing in our community and responsible causes. Our history spans over 170 years with a purpose to help members save, plan, and protect their financial futures.

At Nottingham Building Society, we are committed to overcoming obstacles and turning challenges into opportunities. Our mission is centered on breaking down barriers and enabling our customers to achieve significant milestones like owning their own home.