Product Performance Manager - Nottingham

The Nottingham Building Society; Ratcliffe on Soar; Hybrid; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medicash healthcare scheme

29 days annual leave + bank holidays

Enhanced family leave

Job summary

The Nottingham Building Society is seeking a Product Performance Manager to join our Head Office in Nottingham with hybrid working (minimum 2 days on-site). You will own performance across mortgage product segments, shaping features, affordability criteria and pricing strategies in collaboration with Credit Risk, Sales and Marketing.

You will monitor sales, drive improvements in customer outcomes, and lead product reviews while bringing market insight and a commitment to fair value and

Qualifications

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Responsibilities

• Own performance across your product segments, including metrics, triggers and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

Job description

Product Performance Manager - Nottingham

Location: Ratcliffe on Soar, Nottinghamshire, GB, NG11 0

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to 65,000 per annum (depending on experience)

Were hiring two Product Performance Managers! In this role, you'll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions. Here is a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About you:

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Reward & Benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full-time roles we work a 35-hour working week to promote a work/life balance, ensuring you are at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by colleagues and customers.
• A strong sustainability agenda, continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We are passionate about giving back to our communities through local charities and the Samuel Fox Foundation. You can use 2 days per year paid leave to volunteer for causes important to you.
• Your health and wellbeing are our priority, supported through a suite of resources including trained mental health first aiders.

Embracing Diversity Together

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe a diverse and inclusive workplace is essential for our success and reflects the vibrant communities we serve. We actively work to eliminate barriers and biases to ensure all individuals have equal opportunities to thrive and advance. We foster an inclusive culture that encourages collaboration, creativity, and a sense of belonging for everyone.

About us

Together we overcome barriers and shape brighter futures for our customers, colleagues, and communities. We are a mutual, meaning we don't have shareholders. Instead, we are owned by our members and use our resources to do good - investing in our community, responsible causes, and our members. Although our history spans over 170 years, our purpose remains to help our members save, plan for, and protect their financial futures.

At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. Our unwavering commitment is to break down barriers and build better futures by helping our customers achieve the milestone of owning their own home.