Product Performance Manager - Nottingham

The Nottingham Building Society; Cropwell Bishop; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Discretionary bonus

Medicash

Hybrid working

Leave entitlement: 29 days

Professional development

Job summary

The Nottingham Building Society is hiring Product Performance Managers at our Nottingham head office. You will oversee how our mortgage strategy translates into commercial results, owning performance management within a key lending segment and collaborating with Credit Risk, Sales, Operations and Marketing.

You will drive improvements from deep market insight, shape pricing interactions, and support fair value discussions while championing customer communications and retention.

Qualifications

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Responsibilities

• Own performance across product segments with metrics, triggers, and actions to drive results.
• Oversee end-to-end product proposition with Risk, Sales, Operations, and Marketing.
• Monitor sales performance and pipeline conversion.
• Lead product reviews; identify risks and opportunities and take action.
• Incorporate market insights to turn into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

Skills

Mortgage product

Performance metrics

Cross-functional teamwork

Regulatory awareness

Job description

Product Performance Manager - Nottingham

Date: 2026-08-23

Location: Cropwell Bishop, Nottinghamshire, GB, NG12 3

Application Date: 2026-09-20T22:54:34.343

Contract type: Permanent

Hours: Full-time, 35 hours

Location Details: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to 65,000 per annum (depending on experience)

We’re hiring two Product Performance Managers!

In this role, you’ll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions. Here’s a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers, and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria, and affordability) in partnership with Credit Risk, Sales, Operations, and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About You

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Rewards & Benefits

• A fair and competitive salary evaluated against market data.
• Annual discretionary bonus scheme.
• Medicash healthcare scheme.
• 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment to your personal and professional development.
• Support for work/life balance through a 35-hour working week.
• Friendly and inclusive culture.
• Strong sustainability agenda and community involvement.
• Paid leave for volunteering.
• Support resources for health and wellbeing, including mental health first aiders.

Embracing Diversity Together

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is essential for our success and a reflection of the vibrant communities we serve. Our commitment extends beyond our internal culture to active efforts in eliminating barriers and biases, ensuring all individuals, regardless of background, have equal opportunities to thrive. We strive to foster an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

Together we overcome barriers and shape brighter futures for our customers, colleagues, and communities. We are a mutual, which means we don’t have shareholders. Instead, we are owned by our members and use our resources to do good—investing in our community, responsible causes, and supporting you. With over 170 years of history, our enduring purpose is to help our members save, plan for, and protect their financial futures.

At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. Our mission is grounded in breaking down barriers and helping our customers achieve the milestone of owning their own home.