Product Owner

Nationwide; Swindon; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Nationwide is seeking a Product Owner in Customer Servicing to define and deliver outcomes across the Colleague Servicing Value Stream. You’ll own the roadmap and backlog, balancing business value, risk, and operational performance to empower customer-facing colleagues.

Based in a regional hub with hybrid working, you’ll visit the Swindon site roughly once per quarter and work with cross-functional teams to drive measurable improvements for customers and colleagues across the Society.

Job description

As a Product Owner in Customer Servicing, you’ll focus on the Colleague Servicing Value Stream and the technology that enables customer-facing colleagues to serve customers effectively. You’ll make critical decisions about the design, build, operation and improvement of key applications, ensuring that product outcomes support Nationwide’s strategy and deliver measurable value for customers, colleagues and the Society.

You’ll be accountable for defining and maintaining a prioritised roadmap and backlog, balancing service management, business outcomes, risk, technical capability, capacity and cost. Working across product, technology and business change, you’ll create clarity around priorities, lead outcome-focused collaboration and support the safe adoption of change into service.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.