Customer Servicing Solution Architect

Description This; Swindon; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Nationwide is seeking a Customer Servicing Solution Architect to join the Customer Servicing Architecture team within Customer Technology Delivery. You’ll shape and assure the technical direction for Nationwide’s Customer Servicing systems, applying proven experience in solution architecture and delivery within the Colleague servicing domain.

This role supports the bank's simplification and modernisation roadmap, enhances resilience and security, and prepares for future integration with Virgin

Job description

As a Customer Servicing Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record of architecting solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Colleague servicing.

This role sits within the Customer Servicing Architecture team in Customer Technology Delivery. The team is responsible for defining the Customer Servicing technical roadmap based on business strategy, shaping solution options and ensuring the deliveries align to the agreed strategies, roadmaps, enterprise guardrails and relevant industry standards.

Customer Servicing within Nationwide is entering a period of significant change as we complete our simplification and modernisation roadmap within the existing estate to drive resilience and security, exploit new technology like artificial intelligence to improve customer experience and efficiency, prepare for further change including the technical integration between Nationwide and Virgin Money, while responding to industry and regulatory demands as they emerge.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.