Product Manager (Onboarding/KYC)

Wwshemi; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Wwshemi in London is seeking a growth-minded Product Manager (mid to senior) to own the end-to-end Onboarding experience, from Registration through KYC verification to the first Deposit. Your focus will be to drive growth, reduce friction, and maintain regulatory compliance.

You will lead cross-functional initiatives with Compliance, Risk, Legal, Engineering, Design, Data and Ops to turn requirements into PRDs and deliver high-conversion features.

Qualifications

• 5–8+ years of product management with onboarding/KYC/payments focus.
• Growth-minded with a metrics-driven approach and testing mindset.
• Strong collaboration with Compliance, Risk, Legal and cross-functional teams.

Responsibilities

• Own the Onboarding lifecycle from Registration to KYC and First Deposit.
• Optimize conversion, run funnel analyses, and conduct A/B tests.
• Balance UX with regulatory requirements and ensure compliance.
• Collaborate with Engineering, Design, Data and Ops to deliver PRDs.
• Manage vendor integrations for IDV and payment providers.
• Define KPIs (activation, time-to-deposit, pass rates) and iterate.

Skills

PM Experience 5-8+ years

Onboarding

KYC/AML

A/B Testing

Data-driven

Regulatory compliance

Tools

Analytics tools

APIs

Job description

Product Manager (Onboarding/KYC)

Department: Product

Employment Type: Full Time

Location: London

Description

We are looking for a growth-minded Product Manager (mid to senior level) to own and optimize our end-to-end Onboarding experience. In this role, you will lead the critical user journey from initial Registration through KYC (Know Your Customer) verification to their first Deposit. Your main focus will be driving growth, removing friction, and converting prospective users into active customers while maintaining regulatory compliance.

What You’ll Be Doing

• Own the Onboarding Lifecycle: Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow.
• Optimize Conversion & Reduce Friction: Run funnel analysis and A/B tests to identify drop-off points, streamline user journeys, and maximize user conversion rates.
• Balance UX with Compliance: Partner closely with Compliance, Risk, and Legal teams to meet regulatory requirements (KYC/AML) without creating unnecessary UX friction.
• Collaborate Cross-Functionally: Work with Engineering, Design, Data, and Ops to translate business and regulatory requirements into clear PRDs and deliver impactful features.
• Manage Vendor Integrations: Collaborate with third-party identity verification (IDV) and payment providers to optimize performance, match rates, and approval speeds.
• Measure & Iterate: Define key performance metrics (e.g., activation rate, time-to-deposit, pass rates) and continuously use data insights to iterate on the product.

What You'll Bring

• 5-8+ years of PM Experience: Proven track record in product management, specifically focusing on user onboarding, activation, identity verification (KYC), or payments in Fintech or Crypto.
• Growth Mindset: Deeply metrics-driven with a passion for continuous testing, user acquisition, and optimizing conversion funnels.
• User-Centric & Design-Focused: Demonstrated ability to build frictionless, high-converting digital user experiences.
• Technical & Data Savvy: Experience working closely with engineering teams, APIs, third-party vendor integrations, and analytics tools.
• Cross-Functional Collaborator: Excellent communication skills with an ability to align compliance, engineering, and business stakeholders toward a shared vision.
• Thrives in Fast-Paced Environments: Comfortable with ambiguity, agile delivery practices, and executing 0>1 or 1>N initiatives rapidly.