Product Manager - Advantage Card

BOOTS; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Product Manager to enhance customer experiences through strategic product development. This role involves leading the development of product features, conducting customer research, and collaborating with cross-functional teams to align product roadmaps with strategic objectives. You will be at the forefront of driving customer satisfaction and commercial value, ensuring that the voice of the customer is central to all decisions. Join a company that values inclusivity and offers a supportive environment where you can thrive and make a real impact on customer loyalty initiatives.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Experience managing multiple projects and identifying risks.
• Ability to work across various teams and build strong relationships.

Responsibilities

• Own product features from concept to launch, ensuring alignment with business goals.
• Conduct customer research and advocate for customer needs in decisions.

Skills

Project Management

Customer Advocacy

Data Analysis

Stakeholder Communication

Market Awareness

Job description

Contract: Fixed Term - 12 months, Full Time

Location: Nottingham

Closing Date: 30th April 2025

Recruitment Partner: Matt Nelligan ([e-mail])

About the role

As a Product Manager concentrating on our advantage card, you will sit within the Boots Digital Team and lead the development of this specific product features to enhance customer experiences across our online platforms. You'll work closely with cross-functional teams to execute a product roadmap that aligns with Boots' strategic objectives, balancing commercial value with customer satisfaction.

Key Responsibilities:

• Own specific product features driving development from concept to launch. Translate strategic objectives into actionable product plans, prioritising features and enhancements that align with business goals and user needs.
• Refine and prioritise the product backlog in alignment with the product strategy, ensuring key tasks and features support the roadmap and add value.
• Conduct customer research, gather market insights, and advocate for the customer in all decisions.
• Define, track, and analyse product metrics to assess performance and support data-informed decisions.
• Identify risks, resolve issues proactively, and adapt plans as necessary to keep the product on track.
• Communicate product updates, key successes, and strategic priorities to stakeholders, building strong relationships and fostering alignment across departments.
• Fully understands the Boots AdCard proposition, end to end, and how it compares to industry and competitive propositions, keeping the product strategy informed by the market landscape.

What you'll need to have:

• Experience managing multiple simultaneous projects as well as the ability to identify risks and issues that need escalation/mitigation.
• The ability to work across multiple different business and delivery teams. To support requirements gathering and ensuring the deliverables will be met, whilst building strong and engaged relationships.
• Ability to talk to different audiences at different levels; both in providing clear and concise updates but also understand the problems of stakeholders so that they feel heard and understood.
• Ability to be the voice of the customer throughout; to help ensure that their perspective is at the forefront of every conversation and decision.
• Insights and experience within loyalty schemes to customers that has driven customer lifetime value and experiences.

It would be great if you also have:

• Experience of driving improvement and understand why we do things the way we do, today.
• Experience of collating and analysing data to help drive decisions to prevent biases and improve customer experience and performance.
• Experience of demonstrating market awareness and understand how our competitors are facing into the same challenges and where we can leverage a point of difference.

Our benefits:

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots:

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next:

If your application is successful, a member of the recruitment team will be in contact to talk about next steps.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.