CRM Product Manager

TN United Kingdom; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading charity in the UK is seeking a CRM Product Manager to enhance their Digital and Technology team. This role focuses on developing strategies for the Microsoft Dynamics CRM platform, requiring strong stakeholder management and communication skills. The position is hybrid, with occasional travel to London. Join us to drive impactful change in a complex organization.

Benefits

Competitive salary

26 days annual leave + bank holidays

Excellent pension scheme

Health cashback plan

Car Benefit Scheme

Cycle to Work Scheme

Techscheme for tech purchases

Blue Light Card Scheme

You Did It Awards

Qualifications

• Proven ability as a leader of a complex business platform.
• Experience in creating product strategies and roadmaps.

Responsibilities

• Developing product strategies and roadmaps for the CRM platform.
• Collaborating with stakeholders to create value.

Skills

Leadership

Stakeholder Management

Communication

Project Management

Tools

Microsoft Dynamics

MS Office

Microsoft Azure Databricks

Microsoft Power Platforms

Job description

Job Description for CRM Product Manager at Age UK

Age UK is recruiting for a CRM Product Manager to join our delivery-focused Digital and Technology team. We are creating a new Data capability to transform the organization, enabling stakeholders to unlock business insights from trustworthy data. A core part of this capability is the Customer Relationship Management platform, Microsoft Dynamics.

This role involves developing clear product strategies and roadmaps, finding synergy, and creating value for our users and the organization. As Age UK is a large and complex charity, the ideal candidate will have a collaborative mindset and extensive stakeholder management experience. Excellent communication skills and the ability to translate complex technical concepts for non-technical colleagues are essential.

This role is offered on a hybrid / London contract and will include occasional travel to our modern co-working hub in London (Tower Hill), approximately once a month.

If you are interested, please apply with a Supporting Statement illustrating how you meet the Must Have criteria below.

Must haves:

The competencies will be assessed at different stages of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

• Experience: Proven ability as a leader of a complex business platform (A, I)
• Experience in creating product strategies and roadmaps with diverse stakeholders (A, I, P)
• Proven ability to influence and develop trusted relationships at senior levels, with effective stakeholder management (A, I, P)
• Experience promoting culture change, driving collaborative projects, and overseeing new processes and systems (A, I, P)

Skills and Knowledge

• Extensive knowledge of Microsoft Dynamics, both “365 Online” and “on-prem” instances (A, I)
• Experience overseeing a CRM system within a charity setting used across Income Generation and Service provision (A, I)
• Ability to manage multiple projects, prioritize conflicting demands, and meet objectives (I, P)
• Proficient in MS Office applications (A, I)
• Understanding of fundraising and income generation methodologies related to CRM systems (I)

Personal Attributes

• Effective verbal and written communication skills, with a collaborative approach and excellent interpersonal skills (I, P)
• Proven ability to influence and develop trusted relationships at senior levels (I)

Great to Have’s:

• Experience working in large, complex organizations (A, I)
• Knowledge of Microsoft Azure Databricks (A, I)
• Understanding of GDPR best practices in data management (I)
• Experience with Microsoft Power Platforms (A, I)
• Experience with other CRM platforms (A, I)

What we offer in return:

• Competitive salary, 26 days annual leave + bank holidays + leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan, and EAP
• Car Benefit Scheme, Cycle to Work Scheme, and Season Ticket Loan
• Techscheme for tech purchases up to £1000 interest-free
• Blue Light Card Scheme
• You Did It Awards for recognition (£100-£250)

Additional Information

Occasional travel to other Age UK sites and for professional development is expected. The role requires reliable internet connectivity (minimum 40Mbps, wired/fibre) and a stable working environment.

This description aims to define the fundamental purpose, responsibilities, and scope of the role. Employees are expected to undertake any other tasks reasonably assigned by line management.

Age UK encourages applications from all qualified individuals and is committed to inclusive recruitment. Candidates should provide a personalized supporting statement addressing the competencies marked with an ‘A’ in the job description. Please remove personal identifiers from your supporting statement to support an inclusive process. CVs will be anonymized during application.

Age UK is an Equal Opportunities employer and participates in the Disability Confident Scheme. Reasonable adjustments are available upon request at any stage of the recruitment process.