Product Manager, Customer Experience

Modulr; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic team at a leading FinTech company where you will drive product innovation in embedded payments. As a Product Manager for Customer Experience, you will lead the design and launch of impactful products across various industry verticals. This role offers the chance to collaborate with talented professionals and directly influence the success of a rapidly growing business. With a focus on user experience and stakeholder engagement, your contributions will help shape the future of payments. Embrace a culture of continuous learning and development in an inclusive environment that values your ideas.

Benefits

Share Options Incentive Scheme

Company Bonus

Healthcare Benefits Pot (£1000)

33 Days Holiday

Comprehensive Onboarding

Bike to Work Scheme

Qualifications

• Proven track record in product management in fast-paced environments.
• Experience in delivering front-end products across desktop and mobile.

Responsibilities

• Accountable for product discovery, design, and delivery.
• Work with cross-functional teams to achieve go-to-market objectives.

Skills

Stakeholder Management

Product Marketing

User Experience Design

Analytical Skills

Team Leadership

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Product Management Software

UX Design Tools

Job description

Are you curious, excited by experimentation and always looking for a better way of doing things?

Do you want to keep learning and developing whilst getting hands-on experience delivering for a FinTech scaleup in the embedded payments space?

Do you want to have the opportunity to lead product and user experience activities across an exciting range of industry verticals with a rapidly growing customer base?

If so, we would love to hear from you!

We are one of the fastest-growing payments businesses in the UK and Europe and are looking to hire ambitious, and value-adding talent. The Product Manager, Customer Experience is a key role within the product team and will play a critical role in driving the success and evolution of our products for a range of industry verticals.

About Us:

At Modulr, our vision is a world where all businesses are powered by embedded payments.

Modulr enables thousands of businesses, from SMEs to Enterprises, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.

We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance and Investment & Wealth.

We are deeply integrated into the payments ecosystem. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA and SWIFT. We are principal issuing members of Visa and Mastercard across the UK and Europe.

Our regulatory permissions and governance structure underpin our business. We are regulated as an Electronic Money Institution (EMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Modulr now has over 400 employees globally across offices in London, Edinburgh, Amsterdam and Mumbai.

Modulr Values:

• Build the extraordinary and go that extra mile.
• Own the opportunity: be passionate and proud of the time you invest.
• Move at pace: reach your goals faster with us supporting you each step of the way.
• Achieve it together: work as a team, collaborating with other Modulites.

The Role:

The Product Manager for Customer Experience will be responsible for product discovery, design, build and launch plans for existing and new front-end led products (across desktop and mobile). You will develop products for customers across a variety of target industry verticals in UK and Europe.

The role is part of the Customer Experience team within Product. The team is a core part of Modulr and works cross-functionally with technology, sales, marketing, ops and compliance functions to deliver on our go-to-market objectives by designing and building products our customers love. This role reports into the Product Director and as part of your remit, you will have the opportunity to work with a dedicated technology delivery team.

Key Responsibilities:

• Accountable for discovery, development, delivery, and ongoing management of their products.
• Work closely with the executive to define the product vision, strategy and roadmap, ensuring this is clearly documented and communicated to the wider business.
• Work with product designers to set out and optimise User Experience (UX) design of products.
• Provide day-to-day guidance, coaching and development for the team to execute high-quality deliverables including but not limited to:
• Product designs and specifications, that address business requirements.
• Epic and user story definition including clear acceptance criteria.
• Be accountable for the delivery of the roadmap for all workstreams.
• Ensure scalable ways of working with the engineering function to prioritise requirements and deliver at pace each sprint.
• Ensure end-to-end delivery of products, understanding and managing implications across teams before go-live.
• Create and maintain internal documentation and functional product collateral.
• Develop and manage relationships with key payments schemes, standards bodies, and suppliers.
• Assess the overall performance of all products against pre-defined metrics.
• Understand costs and contribute to pricing strategies.
• Communicate updates on progress and proactively manage issues.

About You:

You will have a proven track record of delivering results in fast-paced, complex environments. Strong stakeholder management and collaboration skills are essential.

• Extensive experience in product marketing, including design and hands-on execution, driven by curiosity and continuous improvement.
• Solid background in product management focused on front-end (desktop and mobile) products.
• Experience in User Experience design of complex front-end products is highly desirable.
• Preferably experienced within the payments industry, especially B2B models. SaaS and B2B tech backgrounds with community building are also relevant.
• Exceptional analytical skills and attention to detail.
• Experience leading high-performing teams.
• Ability to work independently and manage multiple changing priorities.
• Strong communication skills to manage internal and external stakeholders at all levels.
• Comfortable operating at strategic and detailed levels.

What Can Modulr Offer You:

You’ll join a diverse, collaborative team across London, Edinburgh, Amsterdam, and Mumbai. We support your growth and value your contributions, fostering a culture that prioritizes your development.

• Share Options Incentive Scheme
• Company Bonus
• Benefits pot (£1000) for healthcare, dental, and more, plus perks like season ticket loans
• 33 days holiday (including bank holidays) + your birthday off
• Comprehensive onboarding (ModStart) and ongoing learning opportunities
• Participation in company-wide events and a vibrant workspace in all locations
• Bike to work scheme

ModInclusion:

We celebrate diversity and encourage applications from all backgrounds, ensuring an inclusive environment where everyone can thrive.

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